Manager Concord

Christy Elswick

Address: *** ****** **. ** *******, NC 28025

Mobile: 704-***-****

Email: **************@*****.***

PROFESSIONAL EXPERIENCE:

**/**** – 07/2019 The Smoke Pit Concord, NC

Manager

Annual Sales Volume: $4 million

• Hired in as Server, promoted to manager in 3 months

• Labor Cost is maintained below goal of 17% through training, and proper forecasting and scheduling

• Increased sales 40% through upselling, cross training, community marketing, and adding ChowNow and Door Dash

• Manage FOH and BOH scratch kitchen

• Continually monitors restaurant and takes appropriate action to ensure food quality and service standards are consistently met; Develops and maintains exceptional customer service standards

• Recruits, hires, trains and leads a staff of 50

• Organized and executed large scale catering events

• Minimizes loss and misuse of equipment through proper restaurant supervision and staff training

• Consistently maintains high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

• Builds sales forecasts and schedules to reflect desired productivity targets using marketing and promotions strategies to increase sales

• Implements and enforces all company policies and procedures

• Voted #1 Restaurant in Concord, NC

• Voted Best Casual Dining Restaurant in Concord, NC for 2 years in a row

(Reason for leaving: Mutually agreed upon separation to take care of personal issue) 01/2013 – 01/2014 China Grove Family House China Grove, NC Shift Manager/Server

Annual Sales Volume: $4 million

• Hired in as Crew Manager, promoted to Shift Manager in 2013

• Ranked #2 on Trip Advisor

(Reason for leaving: Recruited by The Smoke Pit with opportunity for advancement) 04/2011 – 01/2013 Big Horn Sports Bar & Grill Charlotte, NC FOH Lead

• Hired in as Server, promoted to FOH Lead in 6 months

• Assisted with scheduling and training

(Reason for leaving: Opportunity for growth and development) EDUCATION:

HS GED- Wake Forest Community College

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