Customer service associate
Resume:
KRISTY LYN
BUTZKE
polarbearsbaby****@gmail.
comgmail.com
Christi, TX 78414
S K I L L S
Service upselling
Brand representation
Customer service
P R O F E S S I O N A L S UMMARY
Personable Customer Service Associate with 9 years of retail sales experience. Well-versed in training team members, monitoring store inventory, and processing returns and exchanges. Resourceful problem-solver with dedication to customer satisfaction and superior service.
E X P E R I E N C E
C U S T O M E R S E R V I C E A S S O C I A T E
Walmart
Corpus Christi, TX
October 2020 - March 2021
Assisted with receiving, product pricing, and stock replenishment.
Addressed customer concerns and provided timely resolution to mitigate complaints.
Merchandised products according to planograms and display instructions and assisted with store recovery.
C U S T O M E R S E R V I C E A S S O C I A T E
Walgreens
Midlothian, TX
May 2020 - September 2020
Assisted with receiving, product pricing, and stock replenishment.
Addressed customer concerns and provided timely resolution to mitigate complaints.
Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Answered incoming telephone calls and provided information regarding store hours, location, and policies.
Provided expert service by communicating information to customers and following up on promises.
Processed refunds and exchanges in alignment with store policies.
C U S T O M E R S E R V I C E A S S O C I A T E
Stripes
Corpus Christi, Texas
May 2019 - August 2019
Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Exceeded requirements in providing products and services to customers at all times.
Addressed customer concerns and provided timely resolution to mitigate complaints.
Advised customers on status of merchandise ordered and arranged for pickup and delivery.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Provided expert service by communicating information to customers and following up on promises.
Counted and reconciled cash-drawer discrepancies prior to or following each shift.
D E S I G N A T E D H I T T E R
Walgreens
Corpus Christi, Texas
August 2018 - April 2019
Worked in pharmacy, photo, cosmetics and the front register Stocked shelves
Unloaded truck
Assisted customers
C U S T O M E R S E R V I C E A S S O C I A T E
Cvs
KERRVILLE, TX
September 2016 - August 2017
Advised customers on status of merchandise ordered and arranged for pickup and delivery.
Assisted with receiving, product pricing, and stock replenishment.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Answered incoming telephone calls and provided information regarding store hours, location, and policies.
Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Addressed customer concerns and provided timely resolution to mitigate complaints.
Provided expert service by communicating information to customers and following up on promises.
E D U C A T I O N
H I G H S C H O O L D I P L O M A
Ingram Tom Moore High School
Ingram, Texas
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