Service Representative Customer
Resume:
DESTINY HASKINS
Meridian MS
admq13@r.postjobfree.com
Professional customer service representative with over 3 years of call center and customer service experience
Customer services, great active listening with a patient and empathetic attitude
Phone skills, including familiarity working remotely using VOiP and in a physical call center
Microsoft Word, Excel and PowerPoint skills
Written and verbal communication
Adaptability and flexibility
Comfortable working in fast-paced environments
WORK EXPERIENCE
Small Business Administration (SBA) San Diego, CA
Customer Service Representative February 2020 to April 2020
Answered inbound calls and transferred calls to Tier 2 customer service representatives.
Responded to any questions related to candidate’s applications with the Small Business Association.
Victory Phones Grand Rapids, MI
Customer Service Representative November 2017 to November 2020
Conducted outbound telephone political surveys and answered questions from customers regarding the political candidates
Entered customer responses of surveys into Ring Central data base.
Teleperformance Grand Rapids, MI
Customer Service Representative June 2015 To October 2015
Managed and resolved customer complaints to assist with customer retention.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Responded to questions that customers had about the services offered.
Sold cable, internet and phone services.
Forge Industrial Staffing Grand Rapids, MI
Food Packer July 2011 To June 2018
Packaged food, cleaned, labeled boxes, stocked, picked orders, and scanned items.
EDUCATION
Muskegon High School Muskegon, MI
High School Diploma 2009
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