Reporting Manager Personal Assistant

NTOMBENINGI DOPSY MBATHA

*** ******** ******** *-* Hardly Street Turffontein 2190 Contact No: 082

*** **** *********** ******: 072-***-****

Email: ***********@*****.***

Personal Profile

I am ambitious, smart, well organized, punctual, quick learning, team player, great manners and nice presence. I like to be helpful and be a part of great team, opportunity for new challenge and learn more. Career Objective/Summary

I have an experience in retail and admin space, my dream is to secure a promising position that offers both a challenge and a good opportunity for growth, to work in association with professional groups who offer me the opportunity for career advancement and professional growth and to work in a stimulating environment where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts. Work Experience Date: Aug 2020 – Current

Company: SA Croc Investments

Title: Personal Assistant

Duties:

• Monitoring a reporting manager’s email and responding if required

• Preparing communications on behalf of a manager

• Answering phone calls

• Organizing travel and itineraries

• Organizing and planning meetings

• Taking notes and writing minutes during meetings

• Conducting or preparing any research that the reporting manager may require

• Various ad hoc requests

Date: Sep 2016 – Jul 2020

Company: Pallazo Pitti – Carlton Centre

Title: Assistant Manager

Duties:

• Assist the Retail Store Manager in planning and implementing strategies to attract customers.

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Handle complaints from customers

• Research emerging products and use information to update the store’s merchandise

• Create reports, analyze and interpret retail data, like revenues, expenses and competition

• Make sure all employees adhere to company’s policies and guidelines

• Act as our store’s representative and set an example for our staff Date: Sep 2006 – Jul 2016

Company: Villani Shoes CC

Title: Office Administration

Duties:

• Receiving and processing purchase orders.

• Issuing sales transaction invoices.

• Verifying orders, including customer’s personal information and payment details.

• Contacting customers by phone or email to answer queries and obtain missing information.

• Maintaining and updating sales and customer records.

• Compiling monthly sales reports.

• Expediting orders through internal liaison.

• Directing feedback from customers to relevant departments.

• Identifying new products to add to those on offer.

• Supporting the sales department with other administrative tasks, if requested.

Date: Sep 2005 – Sep 2006

Company: Beru Home

Title: Domestic

Duties:

• Ensuring the environment is clean

• Doing laundry and wash dishes

• Keeping records of housekeeping groceries

• Preparing meals

• Providing regular housekeeping

Date: 2003 – 2004

Company: M&A Restaurant

Title: Waitress

Duties:

• Taking orders from customers

• Answering questions about menu items, food sensitivities and food substitutions

• Giving customers suggestions for food and drinks and telling them about any special menu items

• Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers

• Communicating with customers to ensure satisfaction and resolve any complaints

• Processing customer payments

• Removing dirty dishes from tables to avoid clutter while customers are eating

• Cleaning tables after customers have finished their meals Education JIT Computer College

2008-2009

Dip: Computer

Key Skills:

• Proficiency in all areas of Microsoft, including Access, Excel, Word and PowerPoint.

• Analytical and conceptual thinking with a conscientious approach to managing workloads.

• Advanced problem solving and numeracy skills.

• Accomplished communication skills, both written and verbal, developed through numerous essays and presentations.

• Notable Modules – END User Computing, Microsoft, including Access, Excel, Word and PowerPoint, Typing, Introduction to Computer, Internet and Email.

Mana High School

2000

Matric

English, Zulu, Afrikaans, Geography and History.

Skills

• Self-starter - demonstrates initiative

• Strong focus on delivery - upholds high performance standards

• Excellent oral and written communication skills

• Interpersonal skills - able to understand the audience and present information/materials accordingly

• Strong strategic thinking skills

• Strong analytical skills - ability to integrate concepts/connect the dots

• Ability to adapt and respond to changes in the environment and priorities

• Ability to remain productive under pressure that comes from shifting priorities, deadlines, etc.

• Strong collaboration skills and ability to work in teams Hobbies

I have a keen interest in singing. I was a leader of Mana High School Choir, and during this period I organised a number of very successful exhibitions and events both on and off campus. I was also part of the netball team.

Miss Candice Joseph

Supervisor

Tel: 082-***-**** or 011-***-****

Mr Marco Dilembo

Manager

Tel: 082-***-****

References

Contact this candidate