JESSICA M. GARCIA

SOLUTIONS AND PRICING MANAGER

Fontana, CA 92336

909-***-****

admpph@r.postjobfree.com

https://www.linkedin.com/in/jessica-g-261b8b92/

Professional Summary

Detailed-focused and accomplished professional with extensive experience in sales, operations management, staff recruitment, and training & development, Strategic leader; expert at preparing and implementing standard operating procedures and processes as well as tactical approaches. Demonstrated success directing quality assurance testing and delivering software demonstrations to enhance customers’ knowledge and understanding. Adept at attaining client requests in professional manner leveraging predefined methods and escalation processes along with company resources. Proven success analyzing organization's needs, identifying deficiencies or opportunities, and developing effective solutions to enhance reliability, productivity, and overall profitability. Excel at building and strengthening long-term professional relationships with stakeholders utilizing interpersonal skills. Articulate communicator; proficient at speaking and writing Spanish and English. Core Competencies

• Operations Management • Sales & Business Development • Business Model & Technologies

• Strategic Planning & Implementation • Risk Management & Inventory Control • Project Management & Execution

• Executive Advisory & Decision Support • Client Relationship Management • Staff Recruitment, Training & Development Key Accomplishments

• Possess leadership expertise to provide strategic and steady direction leads to substantial revenue growth under each product segment for assigned regions. Utilized issues analytical & methodical approach to troubleshoot problems.

• Delivered incremental revenue growth by leveraging strong business development and relationship management skills. Tracked financial performance while establishing and maintaining business portfolio. Acquired market research skills to evaluate business development opportunities and market dynamics. Work Experience

Solutions and Pricing Team Manager

Sandler Partners Telecom Firm ǀ 07/2020 – Current

Head all department's daily operations. Direct operations related to pricing proposals, contract generation, order submission, installation provisioning, and post-sales support. Steer activities of departments’ engagement with customers and partners. Lead a high performance team of 12 members remotely to overcome escalations ensuring issues and conflicts. Monitor departmental performance metrics holding meetings three times weekly via ZOOM. Organize and oversee departments hiring and training of new team members. Spearhead improvement of standard operating procedures and processes. Ensure customer service timeliness and accuracy up to company standards and team engagement in training to provide excellent sales support. Develop and execute pricing strategies and sales opportunities with staff.

• Improved efficiency of the team’s operations running pivot tables and reports with data.

• Delivered in-depth recommendations for innovative enhancements to operations, training, and work processes. Process Compliance Manager

Michael Kors ǀ 04/2019 – 02/2020

Oversaw major audits and project engagements for Michael Kors, liaising with Senior Management and Industrial Engineers to determine project plans, timelines, and expected deliverables for each project. Created audits and projects, conducted interviews, reviewed documents, developed and administered surveys, composed summary memos, and prepared work papers. Complied and communicated the results of audit and consulting projects to senior management via written reports and oral presentations. Addressed audit issues and developed criteria, while reviewing and analyzing evidence. Deployed accountable data base to mitigate system outstanding audit issues delivering corrective actions implementation.

• Successful at 30% SOP noncompliance reduction by fostering productive environment and personal accountability.

• Established and maintained productive relationships with nationwide and global management, project managers, client, and staff. South West Internal Auditor

T-Mobile Corporate - Seattle, WA ǀ 01/2017 – 04/2019 Facilitated audits and project engagements for South West, coordinating with Internal Audit Management and Directors to develop project plans, timelines, and expected deliverable for each audit. Visited and performed nationally auditing process of retail T-Mobile locations Monday through Friday as well as working 90% remotely. Identified unique operational issue and conducted comprehensive inventory reviews. Created audits and projects, conducted interviews, reviewed documents, developed and administered surveys, while composing summary memos and preparing work papers. Ensured development of Standard Audit Operating Procedure resulting in swift identification and resolution of audit issues, while developing criteria, reviewing, and analyzing evidence. Utilized relations expertise to develop and nurture beneficial client, staff, and management relationships.

• Compiled and delivered results of audit and consulting projects through written reports and oral presentations to management.

• Developed relationships nationwide with private T-Mobile third party owners and project managers. West Region District Manager

Blue Green Vacations - Boca Raton, FL ǀ 01/2016 – 01/2017 Steered end-to-end operation of 8 retail locations, while successfully maximizing sales production, lead production, ensuring quality in sales and fostering integrity within teams while keeping abreast of all recruiting efforts. Created variety of selling and marketing programs and value-added bottom line performance. Established and maintained strong business relationships with partners, market sales teams, and internal operational teams.

• Grew with improved operational standards, effective marketing, and key personnel moves

• Reduced payroll costs significantly and performed follow-ups to ensure company tools utilization. Sprint Corporate - Los Angeles, CA ǀ 01/2010 – 01/2016 Los Angeles District Manager

Served exceptionally in controlling company assets, recruiting and mentoring staff for future growth, setting direction for district, and assuring quality and accuracy of work performance with 11 corporate Sprint locations. Analyzed reports to maximize productivity of cross-functional teams. Performed periodic operations inspections and cash audits delivering consistent compliance and formulate action plans with direct interaction with Senior Managers to facilitate development and achievement of realistic goals.

• Increased profitability by moving bottom producing stores to the middle through upselling additional personalization of products.

• Maximized sales and decreased operating costs 1.2% by cutting expenses, overtime, and payroll. Retail Sales Manager ǀ 01/2013 – 01/2014

Planned and coordinated all aspects of trade execution and provided direction to 16 sales associates and store employees. Confirmed market execution, merchandising standards compliance, sales, operational expenses, and profit and loss.

• Implemented and developed interview process to quickly identify top talent at associate level. Lead Retail Consultant ǀ 01/2011 – 01/2012

Coached and developed a team of 10 representatives to meet and exceed monthly sales objectives. Managed high revenue corporate accounts to ensure client satisfaction and maintain long-lasting business relationships.

• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase rate of win-back customers. Retail Sales Consultant ǀ 01/2010 – 01/2011

Opened 2 new locations and coached over 25 new employees in how to recognize and approach prospective customers. Built rapport and utilized customer experience worksheets and grew metrics by 60%.

• Abridged numerous business accounts expenses by 30% by negotiating pricing and fees, raised store profit from 70k to 110k over 3-month period. Additional Experience

Assistant Store Manager, Sprint Corporate, Los Angeles, CA Inland Empire Business Account Consultant, T-Mobile Corporate – CA Education

Lean Six Sigma Black Belt

2020

B.A Business Management 2013

Cal State San Bernardino

HS Diploma

AB Miller - Fontana, CA

Languages

2006

English fluent

Spanish fluent

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