SN SAVANNA NIELSEN

admpoq@r.postjobfree.com 385-***-**** South Jordan, UT 84095

PROFESSIONAL

SUMMARY

Polite and positive customer service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

SKILLS Security awareness

Shorthand writing

Correspondence distribution

Travel planning

Customer/Client relations

Professional demeanor

Telephone skills

Documentation and reporting

Bookkeeping

Scheduling

Multi-line Telephone Systems

Time management

Sorting and labeling

Transcription and dictation

Mail handling

Performance improvement

WORK HISTORY Echo Specialist HONK Technologies Inc. - Provo, UT 12/2020 - CURRENT Introduced higher standards for customer service and increased efficiency by streamlining operations.

Completed special projects by using effective decision making, critical thinking and time management skills.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Created customer support strategy to increase customer retention. Monitored customer service operations to assess agent performance and provide feedback.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Responded to customer comments and questions via LiveChat during shifts.

Took calls from escalated customers and worked through effective solutions to solve issues.

Maintained work standards in call recorded percentages of 90% and higher.

Sierra Specialist HONK Technologies Inc. - Provo, UT 06/2020 - 12/2020 Provided primary customer support to internal and external customers. Conferred with customers about concerns with products or services to resolve problems and drive sales.

Documented and detailed calls and complaints using call center's CRM database.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Described and explained details about product options to inform customers and guide purchasing decisions.

Maintained work standards in call recorded percentages of 90% and higher.

Building Attendant Salt Lake County - Salt Lake City, 10/2019 - 06/2020 UT

Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Promoted building security by locking doors and checking electrical appliances for safety hazards.

Handled building full of over 70 people on regular basis and managed customer safety and satisfaction.

Front Desk Receptionist Salt Lake County - Salt Lake 09/2019 - 06/2020 City, UT

Promptly answered multi-line phone system and greeted callers enthusiastically.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Maintained financial accuracy by collecting deposits, fees and payments.

Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

Kept complaints and suggestions below 15% while on shift. Child Care Staff Salt Lake County - Salt Lake City, UT 08/2018 - 06/2020 Worked with Kindergarten to Sixth-Grade students to provide both individual and group tutoring on core subjects.

Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.

Planned and guided age-appropriate tasks like reading, crafts, sports and group team-building activities.

Kept notes of behavior issues, and food served.

Met with parents about daily activities, positive developments and issues.

Taught children to organize toys, wash hands and play together, leading by example.

Managed safety and security of all children under care. Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Used positive reinforcement techniques to promote patience and other good behaviors in children.

Developed lessons and activities to promote children's physical and emotional development.

Managed over 20 children in day to day, and supervised coworkers through educational activities.

Food Service Worker Taco Time - West Jordan, UT 10/2017 - 06/2018 Strategically plated hot meals and salads in aesthetically pleasing arrangements.

Prepared recipe ingredients by washing, peeling, cutting and measuring.

Used downtimes to prepare ingredients and restock supplies for expected busy periods.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.

Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Handled and served over 200 meals and customers each day. EDUCATION Bingham High School, South Jordan, UT 05/2019 High School Diploma

ACCOMPLISHME

NTS

Graduated from High School one year early, taking two early morning classes and several after school classes.

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