Keshawn Williams

** ***** ****** ****** • Montclair, NJ 07042 • 973-***-**** • admplh@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Cuban Petes Restaurant and Tapas, Montclair, NJ.

Head Hostess/ Cashier (August 2018—May 2020)

-Managed in-person and telephone guest inquiries, customer service requests and reservation bookings, Took take out orders, Handled cash, credit cards and checks for the entire shift, Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting, Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials, Took all credit and cash transactions, Organized reservations and walk-in parties to ensure guest satisfaction, Organized all restaurant checks for end of day closing and was responsible for pay out to servers at the end of every shift.

The Spot Restaurant,Montclair, NJ.

Server/Hostess/Expeditor/Busser (January 2016-August 2018)

Train new employees, open and close store, Scheduled all reservations and planned seating arrangements for lunch and dinner service, Performed all dining room preparatory work and break down at the end of each shift, Assisted in setting up private events and larger special events, Inspected and maintained dining room serving stations for neatness and cleanliness, Did linen laundry for restaurant, Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere, Addressed guest inquiries and issues, solved problems, Assisted in bussing tables and taking orders out to tables, Occasionally took dine-in orders, and took all restaurant phone calls regarding take out and delivery orders. Inquires about catering and reservations.

Coffee and Cornbread Co., Montclair, NJ.

Cashier (August 2020- February 2021)

Greet customers when entering or leaving establishment, Handle cash, credit or check transactions with customers, Take and fill orders, Packed all to-go orders, and Assisted with clean-up,

PacSun, Wayne NJ. (Willowbrook Mall)

Sales Associate (Seasonal) (November 2020- January 2020)

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service, Operating cash registers, Achieving established goals, Directing customers to merchandise within the store, Increasing in store sales, Superior product knowledge, Maintaining an orderly appearance throughout the sales floor, Introducing promotions and opportunities to customers, and fully packed all online orders to be shipped out.

BioReference Laboratories, Elmwood Park NJ.

Lab Assistant (February 2021- Current)

• Preparation of specimens for testing which meet the Laboratory's criteria.

• Performs daily maintenance and replenishes supplies and reagents as needed.

• Assists in the disposal of biohazard bags in the main laboratory into drums.

• Generates, distributes, and monitors worksheets and pending reports.

• Registers, maps, retrieves, discards specimens/paraffin blocks as needed.

• Preparation of instrument-specific or department-specific reagents and buffers as needed.

• Request and pull samples from other locations for pending tests.

• Familiar with tube types, test request and medical terminology.

• Report malfunctioning of all systems and equipment through appropriate channels.

• Report on time and ready to perform their assigned duties as scheduled.

• Wear company lab coat, gloves and face shield during specimen handling.

• Establish positive patient identification on sample or in reporting systems before proceeding with any further action.

• Full knowledge of the physician's order/requisition.

• Understand and comply with OSHA, HIPA and all regulatory requirements.

• Follow proper incident procedure in the event of any accident, specimen breakage, and spills.

• Attends department trainings and meetings and interacts in two way communication to assist in process improvement.

• Maintains compliance with all laboratory policies and procedures as well as safety and quality practices.

EDUCATION & CREDENTIALS

Montclair High School, (Montclair, NJ)

September 2015- June 2019

Extracurricular Activities

Montclair Film Festival

Football Team Management

Students Against Destructive Decisions Club (SADD)

Montclair Community PRE-K Teachers Assistant

ADDITIONAL SKILLS

•Toast POS System

•Revel POS System

•Open Table POS System

•Customer Service

•Communication

•Organization

•Problem Solving

•Spreadsheets (Excel, Google Spreadsheets)

Microsoft Excel

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