Client Services Customer Service

Jennifer Sanchez

California 714-***-**** *************@*****.***

Resourceful, customer-centric professional with an accomplished track record of creating and supporting initiatives that consistently achieved company objectives, preserved brand integrity, and increased product sales. Offering 7+ years of customer service excellence across diverse settings including food service, caregiving, retail sales, etc. Works effectively and diplomatically across all levels of operations to bridge gaps in communications and client services. Prepared to establish role ownership, provide strategic direction, and aid teams in strengthening unity among best practices. Seeking to grow roots in new industries by leading management teams to success; ability to support company office, production, and field services.

Core Business Competencies

Client Interaction Leadership Collaboration Relationship-Building Client Process Education Supplies/Inventory Counts/Data Management

Assignment and Task Delegation Accountability Diverse Logistics (Travel, Meeting Set-Up, and Team Communications) Invoice/Billing Support Staff Training and Mentorship Presentation Skills Records and Systems Administration

Email and Direct Mail Communications Windows/iOS Client Data and Company Information Confidentially Affinity for Technology

Professional Experience

Bakery Associate/Lead & Staff Trainer Nothing Bundt Cakes – Riverside 2019 to Present

Receive and complete customer orders; track inventory to ensure adequate supplies on hand, driving fast order turnaround times.

Recognized as experienced Froster; train and mentor new staff across baking, frosting, and service processes/policies.

Assist team with large/special orders as applicable.

Clean and sanitize all areas; comply with CDC guidelines to drive safe operations during the COVID-19 pandemic.

Personal Care Assistant HomeInstead – Hemet 2017 to 2018

Applied in-home care processes and assisted clients with daily activities including dressing, cooking, cleaning, and errands.

Set appointments on behalf of the client and ensured on-time completion of tasks.

Monitored client’s health and recorded changes; referred client to management/special care provider based on need.

Tracked schedules, expenses, and supplies; reported issues or concerns promptly.

Recipient of client compliments as a result of service excellence and stellar caregiving.

Rural Postal Carrier Post Office – Hemet 2016 to 2016

Processed case-up flats and DPS; demonstrated critical thinking and organization skills.

Prepped parcels of delivery and delivered mail to the designated route.

Addressed customer questions and concerns as applicable.

Customer Service Forever 21 – Cabazon 2015 to 2015

Greeted and serviced guests across sales support, and POS transactions; recognized as fitting room subject matter expert.

Completed product returns and exchanges aligned with company policies and procedures.

Reviewed inventory against company planograms/received invoices to ensure accuracy; ensure displays contained correct themes/merchandise.

Aided customers on the sales floor and quickly addressed concerns and product inquiries.

Customer Service Beverly’s Best Bakery – Fullerton 2013 to 2014

Received in-store and phone customer orders providing a seamless customer experience.

Assisted store team with daily opening and closing procedures; recorded key business information to ensure proper transaction logging.

Developed a keen understanding of using POS systems and current bakery business procedures including cleaning, sanitation, and food storage.

Established regular, repeat customers through above and beyond customer service.

Education and Development

Associate of Arts Degree- Product Development, The Fashion Institute of Design and Merchandising (FIDM), Los Angeles

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