ROBERT HATH

Phone: 480-***-****

Email: admphe@r.postjobfree.com

Address: **** *. ******** ****, ********, Arizona 85286

PROFESSIONAL SUMMARY

Self-motivated, knowledgeable cruise planner offering over 19 years of experience in this vacation industry. Very passionate helping people plan their cruise vacation whether it is their first experience or their 20th cruise. Ask inquiry questions to best fit their wants and needs. Leadership abilities dedicated to providing exceptional service and ensuring adherence to all policies, rules and guidelines.

EMPLOYMENT HISTORY

Nov. 2001 - Mar. 2020 Travel Specialist, International Cruise & Excursions, Inc. (Ice Gallery) Scottsdale, Arizona

* Assisted members to plan their cruise vacations using membership certificates or points.

* Assisted members to plan guided or non-guided land tours using membership points.

* Made outbound calls to members who had certificates that were soon to expire.

* Answered member’s questions regarding their booked cruises or tours. Helped with passenger name changes, add or delete passengers, change cruise dates or add amenities. Due to the COVID-19 virus, assisted members to either cancel or postpone their bookings.

* Worked with all major cruise lines via their website or direct call to either book cruises or make changes to reservations.

* Resolved escalated problems or issues regarding cruise bookings.

* Shared my own personal cruise & tour experiences with customers.

* Completed online training offered from the various cruise lines.

SKILLS Cruise & Tour Knowledge, Telephone & Computer, Customer Service