Service Representative Information Security
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Vv VALERIE 15023 Tatum Court,
Victorville, Ca 92395
Z ZEPEDA- valcephersnagmailcom
HERNANDEZ
PROFESSIONAL SUMMARY
Diligent Customer Service Representative with proven technical abilities,
consultation skills, and attention to detail. Easily understands customers’
concerns and fields wide range of inquiries with excellent resolution record.
Maintains detailed, accurate documentation of all activities.
SKILLS.
@ Customer service @ Problem resolution @ Information security
@ Call management @ Strong @ Paperwork
communication processing
@ Computerservices @ Account updating @ Documentation
© Data entry © Appointment © Positive and
scheduling professional
@ Calm demeanor
EXPERIENCE
Customer Service Representative March 2003 - May 2010
Kuehne: Nagel Whittier, Ca
Delivered fast and friendly service regarding questions and service
complaints.
@ Followed up with customers to offer additional support and check
resolution satisfaction.
@ Managed customer calls efficiently in a fast-paced call center
environment.
@ Create customer outbound, bill of lading and or manifest.
@ Receive and input inbounds
Pharmacy clerk August 1996 - December 2002
Rite-Aid Pharmacy
@ Managed administrative functi ich as paperwork and filing with
efficient and organized appr
7 @ B
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