Shift Lead

GALEN JAMES-HESKETT

******@*******.*** 831-***-**** New York, NY 10026

EXPERIENCE

Starbucks

Barista December 2019 – July 2020

Shift Lead July 2020 – Present

§ Worked with multiple teams in a fast-paced environment, consistently getting orders out in less than a minute while maintaining a high standard of excellence in food quality and atmosphere.

§ Lead three teams in three different states, two of which maintained the highest costumer connection store in their respective districts.

§ Had a hand in deciding staffing, growth, operation models, store layouts, product inventory, and helped open a brand-new store in the middle of the Covid-19 pandemic. Yogurt Hut

Server May 2018 – May 2019

§ Quickly showed my work ethic and reliability, would regularly be asked to take on managerial duties, and unofficially dubbed the assistant manager by my coworkers.

§ Created a welcoming and fun environment, developing lasting relationships with regulars and making sure everyone left with a smile on their face.

Vector Marketing

Sales June 2015 – September 2015

§ Became one of the top sellers in my branch early on and was one of the youngest reps to be invited to leadership meetings and selected as a possible candidate for promotion.

§ Had great success setting up appointments in person and over the phone, closing a sale with most of the people I met with and meeting with most of the people I called. EDUCATION

BFA in Theater Arts from Southern Oregon University, Magna Cum Laude, March 2020 SKILLS AND OTHER ROLES

§ Costumer Service, Food Service, Problem Solving, Educating, Cash Handling, some Management, Advertising, Sales, Comfortable with Computers, Manual Labor.

§ I have captained soccer teams, taught classes and theater camps, tutored piano, and worked many short-term jobs including food service at fairs, office moving team, construction and remodeling, childcare, house sitting, and plenty of theatrical performances.

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