Continuous Quality Improvement Coordinator

Susan Helfeld

Austin, TX 312-***-**** ************@*****.***

WORK EXPERIENCE

Department of Family and Protective Services, Austin, TX 2019 - Present Continuous Quality Improvement Coordinator

Provide technical leadership related to continuous quality improvement for the Maternal, Infant and Early Childhood Home Visiting (MIECHV) program in Texas

Develop and lead implementation of statewide continuous quality improvement collaboratives using the Breakthrough Series methodology for 14 local implementing programs.

Conduct trainings and technical assistance related to continuous quality improvement (CQI) and monitoring and evaluation for local implementing agencies.

Coach teams to utilize process improvement tools including root cause analysis, process maps, and Plan, Do, Study, Act (PDSA) cycles for rapid improvement.

Developed materials for learning sessions and site visits and provide ongoing technical support to teams

Workforce Solutions, Austin, TX 2016 – 2019

Child Care Quality Program Coordinator

Monitored Child Care Service compliance in submitting quality improvement activity quarterly reports

Provides technical assistance to provider management and 8 staff on policy related to federal, state and Board childcare program rules and regulations, and update policies and procedures as needed

Developed and negotiated Local Match agreements with 3 entities to ensure local funds in the amount of $2M+ are secured to draw down matching federal dollars

Worked to improve cooperative efforts of 10+ community organizations in addressing the needs of quality childcare in Travis County

Worked with 6 community partners and coordinated with the childcare contractors on quality improvement activities, program planning, implementation and the assessment of early childhood community needs and quality contracts in the amount of $2M+

Monitored contractor compliance with Texas Work Force Commission directives and Board policies

Created and chaired the Wellness Committee, Bring Your Dog to Work committee, Chair of the Spirit Squad and created an employee recognition program

Thinkery, Austin, TX 2014 – 2016

Early Learners Program Coordinator

Promoted in 2015, after 6 months from STEAM Lead Educator to Program Coordinator

Created and implemented 40+ Early Learner STEAM focused special programs

Managed a staff of 4, including hiring, scheduling, training and performance assessments

Developed and led trainings for over 75 staff, volunteers and interns

Managed Early Learner department budget of $60K+

Coordinated daily operations of Early Learner programs, galleries, staff and volunteers

Contributed to the development of gallery demonstrations and educational programs

Supervised and mentored 45 direct service staff and provided guidance to 8 volunteers

Attended up to 400 daily customer service needs in the galleries and during educational programs Susan Helfeld

Austin, TX 312-***-**** ************@*****.***

Casis Elementary School/Del Valle Elementary School, Del Valle, TX 2012-2014 Preschool Lead Teacher & Pre-kindergarten Teacher

Instructed 20 pre-kindergarten students in all subjects

Led 87% of students to an average of 80% mastery of pre-kindergarten skills

Instructed 9 students, ages 3-5

Created and implemented lesson plans, individualizing for each student based on age and skill level PlayWorks Therapy Inc., Chicago, IL 2012

Developmental Therapist

Provide home-based therapy services to 12 children with special needs from birth to 3 years of age through the Illinois Early Intervention Program

Created, managed and implemented systems to track children’s progress

Led 90% of children to reach their developmental goals Christopher House, Chicago, IL 2011-2012

Infant Lead Teacher

Cared for 8 infants ranging in age from 6 weeks-15 months

Supervised 2 assistants

Everybody Needs A Susan (Personal Concierge Service) Chicago, IL 2009-2011 Founder

Created, developed, and executed an entrepreneurial business to serve Chicago-based clientele

Streamlined corporate and household responsibilities for multiple clients through successful project management and organizational skills

Specialized in managing special events, coordinating corporate gatherings, and children’s parties Teachercare, Chicago, IL 2006-2009

Nanny

Responsible for all aspects of the daily routine to ensure a nurturing and educational home environment for 2 girls

Coordinated all social and extra-curricular activities, and attended to household responsibilities Jewish Children and Family Services, Chicago, IL 2005-2006 Administrative Assistant/Receptionist

Assisted clinical staff of 6 and took care of all office support, including client scheduling, records management, and HIPAA Compliance

Input client information, services and billing in a computer management/database system

Managed client billings, weekly account reconciliations and insurance claims

Performed all receptionist duties including filing, phones, supplies, mailings, and office manager Howard Area Early Childhood Center, Chicago, IL 2003-2005 Preschool Teacher

Instructed 20 at-risk children, ages 3-5

Led 80% of students to mastery of educational goals

Director Designate, stepping into the director role when the director was absent Susan Helfeld

Austin, TX 312-***-**** ************@*****.***

EDUCATION

University of Texas, Tyler, Texas May 2021

Master of Science in Human Resource Development, Suma Cum Laude, GPA 4.0 Earned a Certificate in Organizational Development and Leadership Institute for Healthcare Improvement November 2019 Earned a Certificate in Improvement Coaching

Kendall College, Evanston, Illinois May 2002

Bachelor of Arts in Early Childhood Education; Suma Cum Laude, GPA 4.0 Drake University, Des Moines, Iowa May 1995

Bachelor of Science in Psychology

VOLUNTEERING

Volunteer at American Foundation for Suicide Prevention, Austin, TX 2017 – Present

Assisted in organizing 3 Out of the Darkness walks to raise money for the foundation. Cold call over 100 people each volunteer year to encourage people to join the walk and raise money for the foundation.

Volunteer at Texas Book Festival, Austin, TX 2018 – Present

Work in the children’s book tent, helping set up and organize the books and assist with author book signings ensuring that lines are organized and that authors have everything that they need throughout the day.

Volunteer Ambassador at Central Texas Food Bank, Austin, TX 2017 - 2019

Attend 8 fairs, festivals, concerts and other events to represent and advocate for the Food Bank by sharing information on what the Food Bank does, while collecting donations.

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