HTML, CSS, Customer Service, bilingual

Syeda Rabab Alam

****.*****@*****.*** 480-***-**** https://gist.github.com/rabab-alam LinkedIn

Projects

Responsive Web Design Developer Certification, freeCodeCamp

November - December 2020

Built a Tribute Page, Survey Form, Product Landing Page, Technical Documentation Page, Personal Portfolio Webpage

Completed 300 hours of course work

Work Experience

Campus Ambassador, Borough of Manhattan Community College

December 2018 - June 2019

Manhattan, NY

Educated and influenced students on campus to utilize benefits of BMCC.

Gathered and analyzed data on community needs and interests.

Helped Professors Facilitate classes and workshops.

Evaluated team member performance and offered constructive feedback.

Facilitated parent support groups that addressed topics such as positive discipline and parenting styles.

Customer Service Representative, New York City Housing Authority

April 2018 – December 2018

Long Island, NY

Answered 100+ inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services.

Resolved escalated customer issues quickly to drive client retention.

Achieved top satisfaction, retention and referral rankings every month.

Upheld privacy and security requirements established by Government regulatory agencies.

Leadership Experience

Vice President of Bangladeshi Students Association, BMCC

December 2018 - December 2019

Maintained club activities, and raised $4,000 for club funding and $2,000 for events.

Secretary of Student Government Association, BMCC

August - December 2019

Developed processes to manage 50+ student clubs across BMCC.

Software

Web Design: HTML, CSS, JS

Data: SQL

Product

Strategic Thinking

User Research

Roadmap building

Personal

Public Speaking

Inclusive Behavior

Languages: Bangla, French

Education

Bachelors of Science in Computer Science, Western Governors University

September 2021 – December 2022

Associate of Arts in Liberal Arts, Borough of Manhattan Community College

December 2018 – December 2020

Leadership Award of the Office of Student Activities, 2019

BMCC Foundation Scholarship for outstanding academic performance, 2019

GPA: 3.75

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