Jennifer M. Long

917-***-**** admpa7@r.postjobfree.com linkedin.com/in/jennifermarielong Kearny, NJ

SENIOR OPERATIONS EXECUTIVE

Establish operational excellence and optimize performance by developing and executing actionable plans to capitalize on identified opportunities for improvement.

Orchestrate transformation and sustainable change in both government and corporate sectors by crafting detailed, data-driven, and attainable courses of action. Make sound board-level decisions by navigating through bureaucracy to gather employee and customer insights.

Share knowledge and lessons learned with staff to inspire, motivate, and engage them in moving forward to achieve organizational goals and objectives. Elevate operational performance by identifying gaps in skill sets and training, coaching, and mentoring staff.

AREAS OF EXPERTISE

Multi-Site Operations Management Leadership Training & Development

Operational & Strategic Planning Policy & Procedure Development

Logistics & Facilities Management Budgeting & Financial Management

Active Secret Security Clearance Retired U.S. Army Sergeant Major

LEADERSHIP IN ACTION

New Jersey Motor Vehicle Commission – Trenton, NJ 2018 – Present

Director of Agency Services – North Region

Direct all daily operations of 16 high-volume agencies with 596 employees and $102M annual operating budget. Drive productivity, quality, and customer service improvements by developing, implementing, and executing comprehensive operating plans. Engage employees in improvement initiatives through relationship building.

Transformed agency from 66% average staffing levels, long wait times, and high error rates to 80%+ average staffing levels and significant improvements in customer service and satisfaction.

Redesigned all 39 agencies using span of control method. Redefined and rebuilt organization to provide 1 senior technician for 7-9 employees and 1 supervisor for 4 senior technicians.

Created new hire training and operations manual to standardize operations commission-wide.

Partnered with Office of Employee Development to implement and expand training program into Academy I / II with mobile training teams providing on-site instruction and education at each of the 39 agencies.

Informed future operational decision-making by retooling agency inspection compliance data into usable insights for process and procedure improvements.

Positioned organization to effectively implement Real ID by leading IT systems and hardware upgrade project.

Integrated Financial Services New York Life Insurance – Fairfield, NJ 2012 – 2018

Registered Representative

Managed operations to consult with prospective clients on financial needs and most appropriate solutions.

Built book of business with female clients representing 70% of total business by investing time in teaching finance seminars and educating individual prospects on financial management strategies.

Achieved 95%+ retention and persistency rate by differentiating business from competitors through advisory and education services.

U.S. Army – Multiple Domestic and International Locations 2004 – 2012

Director of Operations (Sergeant Major) 2008-2012

Directed all aspects of operations for 6-unit, 3-site organization with 730 employees. Planned, prepared, and executed training and development initiatives. Managed and maintained $15M+ equipment inventory. Advised senior leadership on human resource matters for up to 1,100 personnel. Reported directly to 3-Star General.

Played instrumental role in Albanian Military Forces’ entry into NATO as a full partner by developing training curriculum and partnering with Albanian leaders to create standard operating procedures (SOPs) and manual.

Turned around Afghan Development Division by instituting disciplined inventory controls as liaison to French Army overseeing $85M+ in facilities contracts used in training Afghan Military and Police Departments. Brought mission from 6 months behind schedule to several weeks ahead of timeline.

Operations Manager (First Sergeant) 2004-2008

Planned, implemented, and managed large-scale programs and operations encompassing personnel administration and inventory control. Ensured operational success in challenging, hostile environments by managing logistics and facilities. Held responsibility for as many as 400+ personnel and more than $18M in equipment.

Coordinated operations and $15M, 400-personnel government contract providing security for world’s largest internment facility in Bucca, Iraq.

Assembled, trained, deployed, and led 105-member unit with $18M+ in equipment for assignment in Iraq.

Achieved recruitment goals for New Jersey Army National Guard by initiating program to educate high school administrators and teachers on benefits of enlisting, while identifying qualified candidates for military service.

Led team of 37 personnel to provide secure operations for Guantanamo Bay, Cuba detention facility.

Additional US Army Experience

Agent – New York National Guard Drug Interdiction Force

EDUCATION

Fairleigh Dickinson University

Executive MBA

Bachelor of Science (BS) in Business Finance

LICENSURE & AWARDS

FINRA Series 6 and 63 Life and Health Insurance Licenses U.S. Army Bronze Star

AFFILIATIONS

Veterans of Foreign Wars (VFW)

Commander, Post 1302 Kearny, NJ District 3 Commander, Hudson County, NJ NJ VFW State Legislative Team

National Association of Insurance and Financial Advisors (NAIFA)

Executive Board Chairwoman of Government Relations and Political Action State Committee

Transgender American Veterans Association (TAVA)

Chief Financial Officer (CFO)

Robert Wood Johnson University

Board Member, Committee to Advance Transgender Education and Care

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