Receptionist Translator

PERSONAL DETAILS:

Name: Nisrine Chakroune

Nationality: Moroccan

DOB: 31/01/1991(Age: 29 yrs)

Address: dubai investments park1, airosoft building, dubai Contact# 054*******(cell phone)

Email : ****************@*******.***

EDUCATION:

2015: Customer service certification in medical field 2013-2014: Sales agent certification

2011-2013: Diploma- Secretaryship in OFPPT (HAY RIAD, RABAT) 2009-2010: Bachelor’s degree- Omar Al Khayam University (Rabat, Morocco)

(Subject: Economics and Management)

WORK EXPERIENCE:

From: June 2013 to: august 2016

Duration: 2 yrs 10 month

Worked as: guest service executive in hotel RABAT, RABAT, Morocco Job Duties and Responsibilities:

Greeting visitors and clients in a cordial and professional way

Handling customer grievances with given protocols a per company’s policy

explain hotel policies and procedures

keep records of room availability, computes bills and charges, and records guest comments

Ensuring & delivering excellent customer service at all times

Answering telephones calls, email reverts, Fax reverts and acknowledgements

Scheduling and confirming appointments of senior management

Receiving and routing messages and documents

General Office management on a daily basis

find solutions to any problems

From: September 2016 to: october 2018

Worked as: Medical secretary/medical receptionist in FARABI HOSPITAL, Oujda, Morocco

Job Duties and Responsibilities:

1. Greeting clients and patients by name in a friendly manner 2. Retrieving messages, returning phone calls, knowing surgery and appointments schedules,)

3. Organizing and maintaining patient records, consent forms, payment forms, etc 4. Answering multi-line telephone

5. Invoicing patients

6. Preparing patient charts for nurses and doctors 7. Taking appropriate messages or routing messages to appropriate voicemails 8. Reconciling invoices and money at the end of the day 9. Calling to confirm appointments for the next day 10. Making appointments and scheduling surgeries for the appropriate doctor 11. Filing charts

12. Pulling charts for Nurse Recalls and Doctor Call backs 13. Obtaining knowledge of PRODUCTS

From: December 2018 to: june 2019

Worked as: Receptionist “Canadian IT company”, Rabat, Morocco Job Duties and Responsibilities:

. Greeting visitors, delivering good customer service to them

. Dealing with telephone calls

. Booking appointments

From: July 2019 to: until now

Worked as:Guest relations executive/translator in NMC hospital, Dubai Job Duties and Responsibilities:

. Welcoming patients, guiding them to the appropriate department and checking the necessary referrals letter and insurance and other patient’s document.

. Booking appointments

. Dealings with patient’s complaints

. Working as patient’s translator (for arabic and french and English-speaking patient)

FOREIGN LANGUAGES KNOWN & LEVEL OF UNDERSTANDING:

French- R/W/S

English- R/W/S

Arabic (Mother tongue) - R/W/S

Spanish- Beginner level (basic knowledge

SPECIAL SKILLS:

Computer skills: Excel, Word, PowerPoint, Access

Excellent Knowledge of technical and physical telephone call management, line routing & reception area management is my expertise Personal qualities and skills:

Problem solving skills

Strong customer service skills

Self-motivation and ability to deal with complaints

Ability to work well under pressure

References

Google patients review (NMC Royal Hospital)

Declaration: I, Nisrine Chakroune, hereby solemnly declare that, all the facts and data provided in my resume as above is true to my knowledge. Date: Sign:

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