Operations Administrator Executive
Resume:
E-mail : ****************@*****.*** Phone : 002***********
Address : *** ***** ****, ******, ********
OMNI Learning (Ed-Tech) March 2020 — Present
MyCash Financial Services Zimbabwe
(Fin-Tech)
Jan 2020 — March 2020
MyCash Financial Services Zimbabwe Sep 2018 — Dec 2019 Vimbainashe Nkomo
Work experience
Business Development and Customer Relationship Lead Business development and account management - developing and maintaining key accounts.Cultivated a relationship with an organisation that has eleven schools across the country.This relationship ensured the company has access to several customers i.e schools,as OMNI Learning's main business is selling e-learning platforms.Other accountabilities include managing company contracts i.e drafting,reviewing and updating agreements as well as ensuring the terms of the contracts are adhered to .
Project management - responsible for initiating the Knowledge Center project.The centers are brick and mortar buildings that serve as conducive study areas in two suburbs .I was responsible for drafting the overall project schedule,ensuring Center operations adhere to council regulations,acquiring properties to use as centers as well as initiating improvements
& upgrades to use the facilities for commercial purposes Developing additional revenue streams - though the major business of the company is ed-tech,I identified a market opportunity of creating portals within churches during COVID-19 lockdowns.The company managed to provide a product to a local church,resulting in the very first revenue of OMNI263 as a start-up Creating and review of start-up documentation - creation of grant proposals for prospective investors Operations Projects Administrator
Projects Administration - development of the overall project schedule of the MyCash Super Agent Project where the organisation recruited corporates that provided foot soldiers who opened bank accounts on the ground.Duties and responsibilities included coordinating pre-project meetings, drafting and reviewing partner contracts, project resources procurement (human & material),ensuring relevant personnel is trained, log-in details are in place i.e agreement signing to execution
Relationship Management - relationship building and maintaining i.e internal and external,providing first level support for partners (Super Agent Partners)
Oversight of partner operations and projects - ensuring running contracts are updated and adhered to, review project logs with junior team members, monitoring and evaluation of projects . Drafting and Implementation of standard operating procedures - process mapping with key stakeholder (internal and external) drafting of standard operating processes, ensuring procedures and processes are being adhered
,evaluating and making recommendations.
Business Development - customer acquisition for the organisation i.e individual agents & corporates Data management - ensuring all departmental data (physical and cloud storage) is filed accordingly, Supervision of Junior Administrators - oversight of administration of office operations Junior Operations Administrator
Project Administrator (Super Agent Project ) - agreement signing to project execution i.e customer acquisition,drafting partnership agreements,agent training,project launching,project monitoring and evaluation. Drafting and implementation of standard operating procedures and manuals banking query handling, bank teller training, oversight of banking portal administration Vimbainashe Nkomo 1
MyCash Financial Services Zimbabwe March 2017 — Aug2018 Plan International (Mutoko District ) Jan 2016 — March 2016 Caris Foundation,Port au Prince Haiti Dec 2013 — Jan 2014 Bachelor of Science Feb 2012 — Jun 2015
Jan 2016 — Dec 2011
Overseas remittance administration and insurance payouts Head Kiosk Operator
Execution and oversight of all kiosk operations in an effective and efficient manner . Supervision of branch tellers and training of new recruits. Execution of banking services .
Liaising and coordinating with relevant banking departments in the event of customer queries. Intern Executive Administrator
Attached to Health Program Facilitator
Conducted research,preparing statistical reports and performing clerical functions . Periodic field visits for enumeration
International Volunteer
Participated in an international voluntary program; attached to Head Pediatrician Clinical visits for data capturing and report writing . Education
University of Cape Town
Specialisation : Health Sciences
South Eastern College
Advanced Level, University of Cambridge General International Certificate of Education (2010-2011) Ordinary Level, University of Cambridge International General Certificate of Education (2006-2009) Skills
Technical - statistical,quantitative and mathematical skills .Computer skills MS word and excel Monitoring and evaluation - quantitative (transactional errors ) qualitative (project analysis) Data capturing and management
Sale and Marketing - Cross selling of MyCash products Customer Service - tact and diplomacy when dealing with a high volume of customers Leadership roles - sharpened through assuming supervisory roles Communication - excellent verbal and writing skills Organisational - highly organised, meeting deadlines and managing time effectively Adaptability - quick learner and ability to work in a faced paced environment under pressure Languages - proficient in English,conversant in French Leadership Roles
2020:Business Development and Customer Relationship Lead - leading the customer relations team at Omni Learning Zimbabwe
Vimbainashe Nkomo 2
2019 : Operation Administrator - leading junior administrators MyCash Financial Services 2016 : Head Kiosk Operator - MyCash Financial Services 2011 : Appointed Head Girl,South Eastern College
2009 : Awarded Bon Effort French Trophy, awarded the the best Ordinary Level French Student, South Eastern College References
Nyasha Chipfakacha
Operation Projects Manager : MyCash Financial Services ************@******.**.**
Tsitsi Mashingaidze
Director : OMNI263
******.************@*******.***
Vimbainashe Nkomo 3
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