Enrollment Specialist Psychologist

Robin R. Woods

**** ***** **** #** **********, OH 45251

513-***-**** · *********@*****.***

OBJECTIVE

To obtain a career with career building and client contact. Experience with working with a multitude of social and economic class of people. A sound knowledge of Federal and state regulations and guidelines for government benefits. Excellent ability to communicate effectively with both consumers and staff.

EXPERIENCE

Benefits Enrollment Specialist - Freestore Foodbank

08/2018- 12/7/2020

Screening clients for food stamps and medical insurance eligibility

Perform basic administrative tasks related to the job (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).

Assist clients in completing forms and obtaining eligibility verifications and required documentation to communicate directly with Job & Family Services, and assist in signing up eligible clients for benefits.

Community Outreach for the SNAP and Medicaid programs. Working at off site locations screening and completing SNAP and Medicaid applications.

Eligibility Tech- Hamilton Co. Job and Family Services

8/2005- 8/2018

Interviews applicants/recipients to determine their eligibility for public assistance (i.e., TANF, Medicaid, SNAP), emergency assistance, foster care, through office, telephone and or home visits. Computes budgets for households as well.

Verifies all documentation submitted to support request for assistance in accordance with public assistance eligibility. Which includes approval, denial, or pending for further documentation needed for case.

Prepare or maintain reports of documentation submitted for possible hearing request along with audit request from Ohio Dept. of Job and Family Services

Explains to recipients their rights, income maintenance procedures and other available welfare services or community resources.

Responsible for opening or reviewing correspondence and determining proper action to be taken

Processes changes to cases that occur in between interviews, including, but not limited to initiating sanctions, reviewing new hire matches, adding new/removing individuals from case, processing mail, etc.

Attends necessary trainings as required by the Ohio Dept. of Job and Family Services.

Lighthouse Youth and Family Services

9/2008-Current

Supervises youth in a residential setting, provide crisis intervention as needed

Provide direct monitoring of youth and facility throughout the work shift.

Document any significant events via log, progress notes, etc., complete incident reports for review of Job and Family Services, police department, or psychologist, and or any other individuals working with client

Plan and supervise recreation activities, and assist in meal planning and preparation as needed for client’s dietary needs.

Payee Representive- Freestore Foodbank 12/7/2020-Current

Create monthly budget; pay current bills timely, if applicable save any benefits for customers. Provides direct support to customers and ensure that benefits are used to meet customers current basic needs (i.e. food, clothing, housing, medical care and personal comfort items). Sustains direct contact with outside agencies and services to assist with community resources. Maintains and monitors all relevant client correspondence from Social Security and other relevant agencies. Ensure agency compliance with representative payee laws and guidelines by preparing reports required & preparing for annual audit, entering all required data into the FSFB Data Systems.

EDUCATION

University of Phoenix- 8/2010-9/2011

GPA 3.5

Human Service Management

Winton Woods High School- General Studies 8/1995-5/1999

GPA 3.0

Scarlet Oaks Vocational- Business Technology 8/1997-5/1999

SKILLS AND QUALIFICATIONS

Knowledgeable of Social Security Benefits, Child Support, Veteran Affairs, and Unemployment Benefits

Have training in working in the OIES System with Ohio Dept. of Job and Family Services

Acquainted with Power Point, Microsoft Word, Crise State System

Dedicated to helping others; people person’ sensitive and responsive to people’s needs.

Self- motivated and dependable; capable of multi- tasking; adaptable to all situations.

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