credit controller debtors clerk
Resume:
Personal Details
First Names : Yashmin
Surname : Ramsamy
Home/Postal Address : 49 Moosa Road
Allandale
Pietermaritzburg
Contact Number : 081-***-****
Email Address : ************@*****.***
Date of Birth : 13 November 1981
Sex : Female
Marital Status : Engaged
Dependents : None
Nationality : South African
Home Language : English
Health : Excellent
Drivers Licence : Code 08
Education
Last School Attended : Woodlands Secondary, Pietermaritzburg
Highest Grade : Grade 12
Subjects : English
: Afrikaans
: Mathematics
: Accounting
:Biology
: Typing
Miss Yashmin Ramsamy
************@*****.***
Work Experience
Company : Dpd Laser Express Logistics t/a Time Freight
Position : Credit Controller
Duration : November 2000 -August 2020 (Retrenched)
Experience :
Switchboard duties which include directing calls to various departments and managing requests from the CEO
Assisting customers with signed proof of deliveries, collection notes, tax invoices, grvs, statements
Tracking of parcels
Telephonic debt collection of 550+ accounts. This includes maintaining 30 day terms and conditions. Informing clients of possible account suspensions should the 30 day terms not be adhered to. This is done so that there is no debt accumulation. Communication is important therefore regular calls to the client is a must.
Collection on outstanding debt-I believe there should not be any 90 or 120 days outstanding debtors. Aiming towards a strict yet tactful and polite manner. Should clients not pay they are then issued with a final demand for the overdue accounts and thereafter liasing with the attorney if I have reached the final stage of debt collection.
Credit notes and re-invoicing- processing of credit notes in the following circumstances, mass corrections, cancelled invoices, no charge deliveries, rate corrections, bad debts, claims. Re-invoicing is required when invoices are charged cash to collect instead of charged to the account or if a greater amount is to be charged.
Rate calculations-several clients have been offered different rates and service types therefore I have a solid knowledge of account rates in order to calculate various calculation on transport costs. This includes volumetric calculations as well as mass corrections. Different transportation costs for different destinations.
Discounts-Discounts are offered to clients to encourage 30 day payments.
Account reconciliations- I assist clients to reconcile their accounts if they do not understand the statement or invoice that is sent to them. I have to ensure that the client has an accurate balance charged to their account to ensure that each payment is done timeously.
Age analysis- The age analysis is a printout of 550 clients of which data is recorded in order for me to keep track of individual client responses and possible payment dates and to ensure regular follow ups are maintained. Payments are allocated from an excel file which is checked and allocated to the correct ageing’s to ensure the books balance correctly according to the client remittances. The payments are then marked of the age analysis to ensure clients are not been contacted unnecessary for payment.
Liasing with clients- should a client require a formal meeting in order to discuss any account related queries or rates I will eagerly assist in order to ensure the client has peace of mind that they are paying the correct charges on their account.
Processing of credit applications- Once credit applications are received and proof read I then do references . Once approved by the CEO I then create an account number on the system on the debtors master file. On completion I will then inform the client telephonically, followed by a formal letter of approval of account. If for any reason the account is declined I will contact the client to advise them of this and I will also send a formal letter of regret.
Liquidations- In the event of a clients business is going under liquidation I will contact the client for liquidation forms which I complete and then this is handed over to my CEO to proof check and thereafter the forms are taken to a commissioner of oaths to be signed.
Claims- In the event of damaged goods I am required to assist the client with the documents required in order to process the claim as well as explain to them our standard trading terms and conditions and what is entails.
Vendor documents- I am responsible for filling out vendor documents. Once this is done I then hand over to the CEO for completion of his details and signature and once this is done it is sent back to the customer.
Customer services- assisting clients with various queries and directing them to the relevant persons should I not be able to assist.
Journals- Doing journal entries for payment allocations that are incorrect.
Refunds- preparing refunds for all accounts that customers have overpaid and giving it over to the manage to finalize
Miss Yashmin Ramsamy
************@*****.***
References
Raquel Chetty
Admin Manager
Nicki Kay
Financial Manager
Etienne van Ravensteyn
Chief Executive Officer
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