Passenger Service Agent

MARIYAMBI SHAIKH

Permanent Address : Yogi Complex, ’B’wing 02 Sharifa Road Amrut Nagar Mumbra Thane 400612

Current Address : ** **** **** **** ****** Curti Ponda Goa, 403401

Phone : 842-***-****

Email : admp3x@r.postjobfree.com

LinkedIN : https://www.linkedin.com/in/mariyambi-shaikh-b23907212 ·

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Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.

EXPERIENCE

MAY 2019 – JUNE 2020

PASSENGER SERVICE AGENT, celebinas airport services pvt, ltd.

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

OCT 2018 – MAY 2019

SALESPERSON, ava merchandising pvt,ltd

Worked to build relationships with customers and built potential for additional sales.

JAN 2017 – AUG 2018

TELECALLER, INTELENET GLOBAL SERVICES PVT, LTD

Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

EDUCATION

2017 – 2020

BACHELOR OF COMMERCE, KALINGA UNIVERSITY.

2015 - 2017

HIGH SECONDARY SCHOOL, MOHAMMAD SHOEB JUNIOR COLLEGE.

2017 – COMPLETED MY GROUND STAFF COURSE FROM SPEEDJET AVIATION.

2020 – PRO MAKEUP ARTIST COURSE FROM M.H SABOO SIDDIK POLYTECNIC.

SKILLS.

EXCELLENT CUSTOMER SERVICE SKILLS

ABILITY TO WORK WITH ALL KINDS OF PEOPLE AND BACKGROUND

EXCELLENT GROOMING STANDARDS

FLEXIBLE ENOUGH TO WORK IN ANY SHIFT

APPRECIATION.

I GOT APPRECIATION FROM INTELENET GLOBAL SERVICES PVT LTD FOR TOPPER OF THE MONTH IN SALES.

I GOT APPRECIATION FROM CELEBINAS AIRPORT SERVICES PVT LTD FOR HANDLING AIR SEYCHELLES AIRLINES.

DECLARATION.

I hereby declare that all the above mentioned information are true to the best of my knowledge & belief and if any reference required I would promptly furnish.

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