SUNNI SINGH

E-Mail: wickedsunnysince****@@gmail.com

Mobile- +91-996*******

Current Location: Visakhapatnam (India)

PROFESSIONAL SUMMARY

To contribute my best efforts towards the organization, Scope for self-development and career growth.

To excel and prove my worth and meet the organization's standards by putting up my best.

Top-performing professional adept at providing financial support and cultivating lasting client relationships.

Achievement-driven with a demonstrated history of producing accurate and timely reports.

TECHNICAL SKILLS

Personal Skills

- MS- Office

- Computing platforms: Microsoft Windows 95, - Ability to work in a group.

98, ME, 2000, XP, 7, 8, 10. - Ability to deal with people diplomatically Hands on Experience: Internet & Email, - A confident and optimistic person with

PowerPoint presentation, good convincing capability.

Imaging XP, Lotus Notes Email Client - A hard working individual having well-On Demand Archive, Processing Chargeback’s. Comprehensive and analytical ability.

- Exceptional planning, organizing,

- Interpersonal and problem resolution

Skills.

- Loyal and dedicated employee with and

Excellent work record.

WORK HISTORY

SUTHERLAND GLOBAL SERVICES (DELL INTERNATIONAL & DOMESTIC)

Customer Support Associate Quality Analyst Lead Chennai &Mumbai (India) April 2013 - June 2018

Responsibilities as Customer Support Associate

- Handling customer calls for USA, both inbound and outbound calls.

- Responsible for assisting the customer over the calls with technical support and problem -solving for all the Acer products such as Laptops, Desktops, Tablets and Mobile Phones.

Responsibilities as Quality Analyst Lead

- Responsible for monitoring customer calls for USA, Canada and India, both inbound and outbound calls associated with Dell Products.

-Daily monitoring the queues and the production calls to ensure the required standard of quality -is met by the production teams. Identifying any show stoppers and ensuring proper feedback-is provided to the concerned associate.

- Attending Call Calibrations with the clients.

- Publishing Weekly Reports on Quality.

- Sending Flyers related to the process updates.

- Taking Team Huddles.

- Doing detailed RCA (Root Cause Analysis) when we receive DSAT or Escalation from customers.

-Sending daily reports on Email Bounce Prediction.

Achievements

-Recipient of Best Quality Analyst Award three times,

-Twice - DSS (Dell solution station)

-Once - CTS (Core technical support)

WIPRO BPO

Senior Technical Expert Kolkata (India) August 2011 – October 2012

Responsibilities

- Handled customer calls for UK, both inbound and outbound calls.

- Responsible for assisting the customers over the phone to resolve Internet related issues such as

Dial- Up connection, DSL connection, Wired and Wireless Connectivity Issues.

- Summarizing the troubleshooting procedure towards the end of the call which helps the customer in future.

Achievements

-Recipient of several Customer Appreciations/Compliments.

-Highest CSAT generator of the team.

IBM Daksh

Customer Service Executive Visakhapatnam (India) October 2009 - June 2011

Responsibilities

-Handled customer calls within the country, both inbound and outbound calls.

-Responsible for assisting the customer over the phone for Airtel(Telecom GSM service provider)

-Responding to customers Queries, Complaints and Requests related to the Product.

Achievements

-Recipient of several Customer Appreciations/Compliments.

EDUCATION

GRADUTION

Dr Lankapalli Bullayya College

Visakhapatnam.

- Completed graduation in Second Division from School of Distance Education, Andhra Pradesh from Dr Lankapalli Bullayya College specialized in Maths, Physics and Computers (MPCs)

HIGH SCHOOL DIPLOMA

Priyadarshini Junior College

Visakhapatnam.

- Higher Secondary Education in Second Division from Board of Intermediate Education, Andhra Pradesh from Priyadarshini Junior College specialized in Maths, Physics and Chemistry (MPC)

MATRICULATION

N.A.D Aided High school

Visakhapatnam.

- 10th Grade under Secondary Education Board of Andhra Pradesh from N.A.D Aided High school.

PERSONAL INTERESTS

Optimistic, Self-confident, strong will power and determination.

Ability to grasp the subject quickly.

Excellent people management skills.

Ability to work in a group.

A confident person with good convincing capability.

A hard-working individual having good comprehensive and analytical ability.

Exceptional planning, organizing, interpersonal and problem resolution skills.

Loyal and dedicated employee with an excellent work record.

LANGUAGES

Fluent

English- Read/Write/Speak,

Hindi- Read/Write/Speak,

Bengali- Read/Write/Speak

Telugu- Read/Speak.

PERSONAL INFORMATION

Name- Sunni Singh

Passport No- H5517867

Pan Card No- CLOPS4291N

Father’s Name- Sabha Singh

Mother’s Name- Konika kaur

D.O.B - 20th July, 1988

Gender- Male

Height- 180 Cms

Eye Sight- Normal

Marital Status- Single

Nationality- Indian

Contact Address- Flat no. 108, Sreemitra Heights, Gopalpatnam, Visakhapatnam, Andhra Pradesh, INDIA

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