JACQUAVIS BURNS (J. B.)

**** ********** *** *******, ** 38125

Phone: 901-***-****

Alternate Phone: 901-***-****

Email: admoq7@r.postjobfree.com

OBJECTIVE

Looking for a challenging career opportunity with an established company that will allow me to gain more work experience as well as utilize my current skills.

EDUCATION:

Southwest Comm. College, Memphis TN Aug 2012- Dec 2012

Austin Peay State University, Clarksville TN Aug 2011-May 2012

Germantown High School, Germantown TN Graduated May 2011

SKILLS

Excellent Customer Service/Sales Ability

Data Entry

Strong Oral and Written Communication skills

Identify And Solve Internal/External Customer Needs/Problems

Proficient in Microsoft Office

WORK EXPERIENCE

Front Desk Hospitality Clerk Home Inn and Suites, Memphis TN Sep 2019 – Present

Assist with checking Guest in and out of the Hotel/Meeting essential needs during their stay

Count and keep track of Funds accumulated during shift/Making sure Company Financial Report is accurate

Data Entry- inputting People’s confidential personal information into the system for Reservations/Records

Answering Phone Calls and executing other Telephone Operations such as calling out/setting Wake Up Alert calls for Guests

File Management- Organizing important and confidential information belonging to the Company - detailing Guest’s personal and business details

Making Transactions- Running Debit/Credit Cards and taking Cash Payments

Detailing Company information with Pen/Marker and Paper in lists and Notes/Paragraphs for Management

Janitorial duties- including wiping down furniture and interior of the property/Sweeping and Mopping floors

Preparing and Cooking Food/Beverage during shift for Guests in the morning

Laundry Attendant Holiday Inn, Memphis TN May 2019 – Sep 2019

•Ensured all linen was sorted, washed, dried, folded and pressed

•Operated commercial presser and other laundry equipment successfully

•Assisted housekeeping with cleaning and stripping rooms

Senior Import Agent FedEx Trade Networks, Memphis TN Jan 2015 – June 2015

•Analyzing documents from shippers

•Data entry on computer based system

•Classification of imported goods using World Tariff

•Excellent customer service skills

Sales Associate JCPENNEY, Memphis TN June 2014-Jan 2015

Teach customers by providing information about the product

Help customers make their shopping experience enjoyable

Maintain excellent product presentation

Replenish products on the store floor

Conducive to a learning environment, always learning and helping my fellow associates

Process sales, payments, refunds and credits by inputting data on computer based machine

Guest Associate TARGET, Memphis TN May 2012 – May 2014

•Cashier – entered data and provided accurate money math transactions on a computer based machine for the purchase of store goods

•Phone Operator - routed customer calls to the appropriate departments to assist with guest inquiries; which included transferring calls to Target members such as Managers and Team Leaders when required

•Merchandising soft and hard lines - made sure the store was kept clean and organized and assisted with stocking and set up/break down of weekly sale ads

•Excellent customer service skills -assisted customers with location of store goods, exchanges, refunds, fitting rooms

ACTIVITIES

Performing Arts (Drama Club 2008-2010)

Reading

REFERENCES

•Available upon request

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