Event Coordinator Adm
Resume:
Atorena Sheno
Dedicated, and experienced individual looking for a company to grow
within.
Mount Prospect, IL
**********@*****.***
EXPERIENCE
Conduent Inc., Remote— Recovery Analyst
August 2015 - PRESENT
Subrogation agent for several health insurance companies including: Cigna Healthcare, and Medicaid programs. Coordinate between attorneys, and insurance companies on returning liens back to the health insurance companies. Work from home completely on a set schedule, and work over 1,000 caseload.
AT&T, Arlington Heights — Team Lead
February 2013- August 2015
Support three different products for the UA team including: Local Network Services, Teleconferencing Support, and UA Support. Help maintain workflow in the center by managing supervisor calls. Working with employees to find resolutions for customers on any escalated issues. Working directly with customers on problem resolution. Helped establish a training program for the Local Network Services support team, and implemented this training program in person as well as virtually with agents in Texas, New Jersey, and North Carolina. Assisted in working on building a proper workflow for agents. Help to support agents in any issues they come across when working with customers, or with any system issues.
EDUCATION
Keller Graduate School of Management, Chicago— Master’s in Business Administration (emphasis on International Business.)
September 2015 - January 2017
DeVry University, Chicago — Bachelor’s of Science in Technical Management (emphasis on Human Resources.) September 2013 - September 2015
SKILLS
Training: creating and
implementing training plans.
Critical Thinking: working
with a team to brainstorm,
and organize any changes
that need to be made within
the organization.
Supervisor/Management:
Team lead role, manage and
supervise co-workers.
Conflict Management: take
escalations from customers
who ask to speak to
supervisor, work directly with
customer for problem
resolution. Communication:
ability to communicate with
people inside, and outside the
organization for problem
resolution.
LANGUAGES
Assyrian- speaking, reading,
and writing.
Arabic- elementary speaking,
reading, and writing.
Spanish- elementary
speaking.
PROJECTS
Local Network Services Training— AT&T
Helped establish a training program for the Local Network Services support team, and implemented this training program in person as well as virtually with agents in Texas, New Jersey, and North Carolina. Fundraising—ADM
Worked on several fundraising events for the Assyrian Democratic Movement Illinois Sector including parties, political rallies, dinners, and other such events. My role in these events included planning, event coordinator, finance coordinator, and fundraising.
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