Desktop Support Administrator

Keith Allen Turner

*** ********* ***** 803-***-****

Rock Hill, SC 29732 *******@*********.***

Career Seeking a Local Area Network (LAN) and desktop support position for continued

Statement utilization of my Information Technology (IT) knowledge and experience

Professional An Information Technology (IT) Professional with more than 25 years of experience

Summary including workstation and local area network (LAN) support, hardware support, software application support, network printer configuration, and network administration

Technical Microsoft Certified Systems Engineer/Administrator for Windows 2000/2003

Certifications CompTIA A+ CompTIA Network+ CompTIA Security+

Cisco Certified Network Associate (CCNA) – (Inactive)

Citrix Certified Administrator (CCA) – (Not Current)

Certified Wireless Network Administrator (CWNA) – (Not Current)

Work Network Administrator, 2020 – May 2021

Experience Parkway Products, Greenville, SC

Provided network and computer support to users (locally and remotely) to other Parkway associates and facilities

Administered Office 365 e-mail

Administered Microsoft servers

Administered network printing

Network Support Analyst, 2006 – April 2020 (position eliminated due to staff reduction from

COVID-19 virus)

The Cato Corporation, Charlotte, NC

Provided network and PC support to users (locally and remotely)

Administered Microsoft Windows 2012, 2008, 2003, 2000, and NT servers

Administered Microsoft Windows Exchange

Supported Microsoft Active Directory

Configured and administered Active Directory printing

Administered Cisco routers and switches

Troubleshot hardware, software, and network related issues

Supported wireless networks and VPNs (Virtual Private Networks)

Supported Microsoft Windows NT 4.0, XP, 2000 Professional, Windows 8 Professional, and Windows 10 Professional workstations

Set up and configured PCs, laptops, and servers – physical and virtual (via VMWare)

Managed and administered Docuware document management system

Managed, administered, and upgraded IBM Cognos Planning Analytics systems

Administered Cisco firewalls and VPN security via ASA hardware and AnyConnect client

Administered Dell SonicWall hardware

Administered and configured Wavelink server and Symbol MC9060, MC9260, and WT41N0 handheld scanners for the Distribution Center

Administered Dell SonicWall hardware

Maintained data backup and recovery of servers using EMC Networker

Created application and technical procedure documentation

LAN Analyst, 1997 - 2005

Springs Industries, Lancaster, SC

Administered Microsoft Windows 2000 and Windows NT 4.0 servers

Set up network printers in Microsoft Windows Active Directory (AD)

Primary support associate for the Acambaro, Mexico facility (Windows NT 4.0 network)

Supported Local Area Networks (LANs) for Springs facilities

Provided 2nd-Level end-user support for computer software and hardware

Supported Microsoft Windows XP, 2000 Professional, NT Workstation 4.0 and ’95

Worked with other team members to manage support calls

Created application and technical procedure documentation

Created and deleted Microsoft Active Directory (AD) and Novell Netware network IDs

Worked with network security issues

Configured Dell and IBM PCs (laptops and desktops)

Supported Citrix Metaframe users

Troubleshot and resolved network connectivity issues

Set up and configured HP print servers and resolved printing issues

Interfaced PCs to IBM mainframe, AS/400, and DEC Vax systems

Computer Technician, 1996-1997

Chester County Schools, Chester, SC

Installed and repaired personal computers (PCs)

Installed and maintained computer software and Novell networks

Provided technical support to educators

Ran network cabling and troubleshot connectivity to PCs, servers, and hubs

Senior CSR/Branch Service Supervisor/RF (Radio Frequency) Specialist, 1994-1996

The Peak Technologies Group, Inc., Charlotte, NC

Supervised Customer Service Representatives and managed Western NC Service area

Installed laser, dot-matrix, and thermal printers on various computer systems

Performed site surveys for Norand and Symbol RF (Radio Frequency) equipment

System Support Analyst, 1993-1994

Associated Data Services, Charlotte, NC

Provided technical support for Time and Attendance software

Field Service Technician, 1988-1991

The Peak Technologies Group, Inc., Greenville, SC (Formerly Gentry Associates, Inc.)

Installed, repaired and serviced dot-matrix and laser printers

Conducted product training

Education Bachelor of Science in Business Administration

Winthrop University, Rock Hill, SC, May 1993

Associate Degree in Industrial Electronics

Spartanburg Technical College, Spartanburg, SC, February 1986

Certificate in Network Operations

Cisco Networking Academy

York Technical College, Rock Hill, SC, December 2002

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