Technical Trainer Marketing Representative
Resume:
LISA M. NAPOLI
Grasonville, MD 21638
email: ************@*****.*** LinkedIn Profile: lisamnapoli Offers extensive experience as a technical trainer and training manager. Has lead training teams responsible for delivering product training throughout the United States, Japan, Germany, and South Africa. Adept at explaining complex concepts to audiences of all levels in the customer environment engaging students and allaying their fears of new methodologies and techniques.
EXPERIENCE
MARCH 2020 TO PRESENT Systems Trainer, Shared Service Solutions
• Provide technical systems training for the staff of Deposit Operations
• Assist the three senior managers with application support
• Run reports for the cards dispute application for the three supported credit unions
• Manage the creation and updates of SOPs for compliance with government regulations
• Analyze performance metrics for the staff members
• Test new applications according to developed test scripts
• Test upgrades to existing applications
JULY 2019 TO JANUARY 2020 Product Specialist, Koons Easton Toyota
• Help each customer identify the correct vehicle with the required features to satisfy their purchasing needs/desires
• Maintain records of all incoming leads and follow up on each in a timely manner
• Process all paperwork for the customer to get the necessary financing options for the transaction
• Complete the requirements of the dealership’s internal procedures to finalize each deal
• Remain current on all features of each model year’s vehicle as changes occur SEPTEMBER 2016 TO JULY 2019 Marketing Representative, Kent Island Jewelry
(Part-time)
• Photographed pieces of jewelry for monthly updates and promotional events
• Updated the existing website in order to advertise the latest jewelry sales
• Used social media sites such as Facebook and Instagram to showcase current jewelry lines and custom pieces
• Handled advertising and updating of search engine sites such as Google and Yelp to improve visibility of this business on the internet Page 1
LISA M. NAPOLI
532 Chester River Beach Road
Grasonville, MD 21638
email: ************@*****.*** LinkedIn Profile: lisamnapoli JANUARY 2017 TO MAY 2017 Contract Technical Trainer, GTS, Inc.
• Provided hardware troubleshooting & cash management routines for new NCR self-checkout registers
• Followed the outline as required by WalMart Home Office written by a different third-party training firm
• Met store management team and managed the on-site training at each WalMart assigned to me for each 5-day period
• Reorganize schedules as needed to accommodate each store’s changing time restrictions
JANUARY 2015 TO NOVEMBER 2015 Technical Trainer, The Bauman Group, Inc.
• Pioneered a procedure to familiarize team members with the new inventory system and processes
• Designed hand-outs that aided team members in performing required tasks more efficiently
• Reorganized schedules as needed to accommodate each store’s changing time restrictions
• Mentored fellow trainers to improve their presentation/public speaking skills FEBRUARY 2007 TO JUNE 2014 Customer Advocate Manager, Trident Services
• Standardized customer training for our proprietary software which enabled our customers to implement features with the potential to generate thousands of dollars in savings
• Created refresher training for existing customers to help them understand new versions of our proprietary software
• Introduced and authored the company newsletter to keep existing customers apprised of new and improved product and service features as well as schedules for pending software releases
APRIL 1992 TO JANUARY 2007 Training Manager/Technical Trainer (promoted to Systems Engineer in 1998) FileTek, Inc.
• Spearheaded all planning, writing, reviewing, and scheduling activities of the company’s proprietary software
• Led the training team to consistently ensure timely course development
• Implemented a system that saved a major telecom $200M+/year in taxes
• Named “Systems Engineer of the Year” after nine months in the new position
• Received several “Support Counts” and “Key Revenue Supporter” awards and two coveted “Milestone Maker” awards
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