Customer Service Representative
Resume:
Cameron Harris
Engaging and Skill-oriented Customer Service
Phoenix, AZ 85020
******************@*****.***
Positive, upbeat Customer Service Professional that brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty.
Authorized to work in the US for any employer
Work Experience
Temp Worker
Ultimate Staffing Services - Phoenix, AZ
November 2020 to Present
• Adhered to all standard operating procedures and complied with safety and quality processes.
• Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
• Greeted customers and offered immediate assistance.
• Followed company, safety and performance requirements at all times.
• Pitched in to assist supervisors and to handle various tasks.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.
Self Employed
SKSKennels - Phoenix, AZ
June 2020 to October 2020
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
• Reviewed inventory levels during shifts and place orders for products as needed.
• Maintained social media site and maintain timely communication with potential clients.
• Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
• Picked up and dropped off animals to coordinate comprehensive, door-to-door service for buyers.
• Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
• Delivered consistent customer service to pet owners, effectively increasing repeat business.
• Delivered optimal support for newborn animals by providing safe, warm and clean locations and monitoring conditions.
• Applied ointments and other medication to treat eyes, skin and other body parts. Telemarketer Representative
TRUMP CAMPAIGN - Phoenix, AZ
February 2020 to May 2020
• Placed phone calls to potential donors from a computerized directory
• Utilized a preferred script (with necessary adjustments) to ensure consistency of regulations
• Communicated respectfully and politely with potential donors at all times
• Answered questions regarding the campaign and goals
• Communicated any problems, concerns or questions to supervisory staff
• Obtained daily and weekly fund goals set for teams Self Employed
SKSKennels - Phoenix, AZ
June 2019 to January 2020
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
• Reviewed inventory levels during shifts and place orders for products as needed.
• Maintained social media site and maintain timely communication with potential clients.
• Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
• Picked up and dropped off animals to coordinate comprehensive, door-to-door service for buyers.
• Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
• Delivered consistent customer service to pet owners, effectively increasing repeat business.
• Delivered optimal support for newborn animals by providing safe, warm and clean locations and monitoring conditions.
• Applied ointments and other medication to treat eyes, skin and other body parts. Driver
EJ's Consignment - Glendale, AZ
February 2018 to May 2019
• Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
• Logged deliveries in system, including drop-off times and any special conditions.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Delivered goods and services to customers on time and in excellent condition.
• Achieved consistently high customer scores due to exceptional service.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
• Loaded and unloaded merchandise efficiently to meet demanding route targets.
• Coordinated with team members and remained flexible in work scheduling to meet service needs. Emissions Inspector
Darby Consulting - Phoenix, AZ
January 2019 to April 2019
• Conducted and evaluated tests on vehicles to check exhaust emission
• Reviewed instructions with customers to determine details of test to be performed
• Adjusted dynamometer settings to vehicle specifications and connects instrument sensors to exhaust system
• Started and operated vehicles according to test program, compares performance with specifications and records results
• Reviewed results with customers; if vehicle did not pass reviewed options for assistance if needed
• Handled cash drawer and balanced at end of each shift Customer Service Representative/Sales
Empereon Constar - Phoenix, AZ
January 2018 to December 2018
• Received Inbound/Outbound calls from customers needing help with billing questions, technical support and product additions.
• Documenting all correspondences with customers. Exercised strong sales techniques will staying in control of calls.
• Advocated for members by providing insight to management on possible causes of repeat callers, member inquires and complaints. To improve products, policies and operations. Brick Layer and Laborer
Ferguson Construction and Masonry - Lynchburg, VA
January 2012 to January 2018
• Masonry, Brick Layer, Cement Pourer
• Experience with Multiple Hand Tools, Machinery Tools and Cabinet Building.
• Operation of construction vehicles including: Ton-Trucks, Bulldozer and Fork lifts
• Worked in a team environment
• Brought all customer concerns and questions to management for resolution Customer Service Representative/Sales
InService America - Lynchburg, VA
January 2012 to December 2017
• Assisted customer with questions about products and orders
• Recommend products or services after collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls
• Generate sales leads
• Resolved product and service problems by working with customer's to determine the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution
• Contributed to the team by exceeding metric goals set by management Education
Associates in Business
Central Virginia Community College
Skills
• General Labor
• General Laborer
• Construction Laborer
• Forklift
• Customer Service (10+ years)
• Problem Resolution (10+ years)
• Phones (10+ years)
• Computer Literacy (10+ years)
• Collections (5 years)
• Microsoft Outlook (2 years)
• Microsoft Word (2 years)
• Microsoft Office (2 years)
• Masonry
• Food Production
• Food Preparation
• Landscape Maintenance
• Technical Support
Additional Information
Skills Summary
Skill sets in construction, including operating construction vehicles and masonry. Skill sets in hand tools, factory processes, and product assembly.
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