Brendan Dore

Home: **** *** ****, **********, ** 08735

973-***-**** admoh3@r.postjobfree.com

SUMMARY

CompTIA A+ certified

Hands-on, eager learner with excellent writing skills looking for a desktop support technician job. I’ve been tinkering with technology my whole life and recently passed my CompTIA A+ certification exams, so I’m ready for an entry level support job to get my foot in the door in the IT field.

EXPERIENCE

12/20-present Dante’s iPhone Repair

Technician

oCustomer service

oPhone/laptop/tablet/desktop repair

Battery replacement, screen replacement, charge port replacement, disassemblies, software troubleshooting

oRemote support

Worked with customers over phone and remote desktop to troubleshoot issues

2/20-8/20 Xoriant Co.

Tech Support Analyst

Learning and support role

oCompleting technology training

oStudying virtual OSes (Linux server variants), becoming familiar with terminal commands, and using less GUI-reliant practices to help understand back-end operations

5/19-8/19 Software Guidance & Assistance

Intern

Quickly assumed important duties for a dynamic staffing services firm, including:

oIndependently sourcing candidates for IT jobs

oWorking 1 on 1 with senior company leader to market services to potential candidates via social media

oWrites blog for company’s LinkedIn

oCreated company-wide style guide

oHelping to drive company-wide initiative to go paperless

1/19-5/19 Catholic University of America Dean of Students Office

Office Assistant

• Provided vital support in fast-paced student services and administration office

• Assisted in delicate student conduct cases

• Assisted in grant applications important for continuing mission of university

7/13-6/18 TD Installations Inc., Butler, NJ

Construction Assistant

• Trusted and reliable worker for independent contractor

• Performed construction and demolition tasks, including drywall installation and kitchen/bathroom renovations

7/14-8/16 Camp Discovery, Madison, NJ

Camp Counselor

• Responsible for the safety and supervision of 15-20 children (grades 1-9) through camp “classes,” located on college campus in different buildings

• Chaperone children on trips to various locations around the tristate area

9/16-8/17 Shoprite, Chatham, NJ Cashier

• Solving customers’ problems with different products, i.e. locating different products in store or sorting out price

• Helping customers purchase products and resolve any problem they had

• Stocking shelves

Occasionally managing cashiers (when manager on shift is occupied with something else)

Ensured customer satisfaction by catering to needs for point of sale interaction.

Education

9/17-5/19 Catholic University of America, Washington, DC

English Major-3.02 GPA

9/14-5/16 Virginia Polytechnic Institute & State University, Blacksburg, VA

Engineering Major

9/10-5/14 Oratory Prep High School, Summit, NJ

Honors graduate with 3 AP classes

Skills

Technologically adept, including computer repair and troubleshooting Windows OS

Proficiency in Microsoft Office Suite

Skilled writer and well-versed in social media

Adept at working in teams

Creative, able to think on feet independently

Innovative and independent problem-solver

Fair, vocal leader

Hobbies

Golf/basketball

Music Production

Technology

Contact this candidate