Technical Support Engineer

M.Anand

#***-******** ***** ******,

Thayamangalam(vill & post),

Ilayangudi(Taluk), Email : *************@*****.***

Sivagangai-630709 Mobile : +91-962*******

OBJECTIVE:

To pursue a flourishing career and willing to work with innovative techniques, thereby availing a mutual enhancement for the company and myself.

EDUCATIONAL QUALIFICATION:

COURSE

INSTITUTION

BOARD/ UNIVERSITY

YEAR OF PASSING

PERCENTAGE

B.Tech( IT)

R.V.S College of

Engineering and

Technology, Dindigul.

Anna

University

2015

64.7

Higher Secondary

Ilayangudi higher

secondary school, Ilayangudi.

State board

2011

65.67

SSLC

Ilayangudi higher

secondary school, Ilayangudi

.

State board

2009

75.2

WORK EXPERIENCE:

Working as “Technical Support Engineer” in Navitas Lifesciences from Nov 2018 to till date.

Working in “Desktop Support Engineer” in Hewlett-Packard Enterprise (HPE) & DXC from Jan 2017 to Oct 2018.

Working in “Desktop Support Engineer” in Avarson Technologies Pvt ltd from June 2015 to Jan 2017.

EXPERTISE SUMMARY:

Handling and troubleshooting in software and Hardware’s via remote desktop & end user support.

Accessing devices via remote and provide necessary assistance to users

Provides remote end-user helpdesk support to clients

Creating & Managing user accounts in Active directory & Group Policies

Knowledge of AD, DNS, DHCP, TCP/IP and other networking concepts

Knowledge of O365 admin level.( Mail Exchange related, quarantine checking, mail forwarding, Access management, Licenses related etc.,)

Knowledge and handling on Antivirus.

Performs remote troubleshooting and resolution to address various network related issues on client networks

Configuring and troubleshoot the VPN related calls.

Installing necessary Software’s and Utilities for the end user.

MS outlook configuration, Outlook backup & restore and troubleshooting

TCP/IP Configuration and Maintenance

Installing and Configuring Systems in an Organization.

Configured Network printer and local printer

Network cable laying and crimping.

Supporting annual system maintenance and other computer accessories.

ROLES AND RESPONSIBILITIES:

Taking care of almost 1000 windows systems

Working on the incidents using the ticketing tool HP service manager & GLPI.

Installing, administrating & maintaining windows Clients & Network printers

Mail configuration in MS Outlook and Outlook Express

Configuring Mail Boxes for users Computers and mobile devices

Basic knowledge in Cabling and TCP/IP like IP Addressing and Sub netting

Maintain all the IT related assets in the site using HP Inventory manager tool

Coordinating with Network team for network issues and outages

Datacenter basic operations - supporting storage team in replacing parts on Enclosure.

Analyzing the hardware issues in desktops, laptops and ordering the spare with warehouse if needed

Installing and configuring security tools and system software

Accessing machines by remote through Lync and Remote desktop

Applying operating system updates, patches and configuration changes

Coordinating with vendors in case of any escalations

Installing, configuring & Troubleshooting Applications.

Installation, updating and scanning of antivirus software to prevent spreading of viruses on local network from the server

PERSONAL DETAILS:

Name : M.Anand

Father Name : V.Mookkan

Father’s Occupation : Farmer

Date Of Birth : 09/03/1994

Marital Status : Single

Languages Know : Tamil and English

DECLARATION:

I declare that all the above given information is true and correct to the best of my knowledge.

Place:Chennai

Date : ( M.Anand )

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