Front Desk Customer Care
Resume:
Joanna San Martin
Newark, NJ ***** • 201-***-**** • **********@******.***
Dedicated with 7 years of experience combining management and customer service expertise . Hard working,who drives high sales in both slow and busy shifts. Maintains an orderly and neat store floor at all times. Friendly and enthusiastic .Able to learn new tasks quickly and proficient in growing key customer relationships. Friendly, professional demeanor at all times. Responsible .Passionate and motivated, with a drive for excellence. Training Manager, 02/2013 - 01/2014
Sears - Newark, NJ
Abruzzo Italian Steakhouse, 03/2014 - 12/2014
Assistant Manager - Newark, NJ
Marshall's Retail Group, 01/2015 - 02/2018
Supervisor's Title - Newark, NJ
Summary
Experience
• Business, leadership, human resources, development and education.
• Enhancing employees' skills, performance, productivity and quality of work. Analyze training needs to develop new training programs or modify and improve existing programs.
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Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
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Train instructors and supervisors in techniques and skills for training and dealing with employees.
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Develop and organize training manuals, multimedia visual aids, and other educational materials.
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Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
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• Supported servers by preparing specialty drinks for patrons in dining area.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Collected and organized daily till totals and tips.
• Ordered inventory to meet expected demand with adequate stock. Planned and updated menus to accomodate changing trends in customer preferences.
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• Restocked beer and liquor on regular schedule and after special events.
• Kept detailed inventories of bar supplies and stocked work areas.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Review work done by others to check for correct spelling and grammar, Skills
• Scheduling
• Staff development
• Customer Service
• Sales Techniques
• Administrative skills
• Appointment confirmation
• Microsoft Office
• Listening skills
• Cash transactions
• Office supplies ordering
• Team collaboration
Contract development and
management
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• Communication
• Teambuilding
• Team management
• Work ethic
• Collaboration
• Data management
• Leadership
• Merchandising knowledge
• Brand promotions
• Reading comprehension skills
• Cash register operation
• Money Transfer Systems
• Sales development
• Retail merchandising expertise
• Team player mentality
• Prospecting skills
• Networking
• Customer care
• Sales management
• Up-selling
JS
Holiday Inn, 04/2018 - 06/2018
Front Desk Position - Cataract, NJ
06/2013
High School Diploma
Barringer High School, Newark, NJ
ensure that company format policies are followed, and recommend revisions.
• Prepare and mail checks.
• Train and assist staff with computer usage.
• Used RF scanner to pick items from bins and complete orders. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
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• Set guest and group reservations and processed check-ins and check-outs. Answered phone and emails to make reservations and take guest information.
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• Contacted customers and guests to confirm reservations. Observed customer behaviors to identify security threats and escalate concerns to supervisors.
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• Educated customers on product and service offerings. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
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Stayed up to date on store promotions, payment policies and security practices.
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Helped customers sign up for loyalty programs and submitted completed paperwork.
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Education and Training
Contact this candidate