Venkata Ramana Davuluri Email: admocw@r.postjobfree.com

Ph.No: 309-***-****

PROFESSIONAL SUMMARY:

** **** ***** ** ******** IT experience with proven track record of Scrum Master and Quality Assurance Technical Lead working under results oriented and servant leader atmosphere in various sectors like Printing solutions, Energy, Banking/Financial, Telecommunications, Microsoft and Insurance organizations implementing strategic teamwork solutions that foster communication and collaboration.

Being a SAFe Certified Scrum Master (SASM), Guide the team and organization on establishing the Lean-Agile mindset.

Act as a servant-leader for the Scrum Team helping everyone understand Agile practices and Principles. Enable the team to self-organize and become cross functional.

Support scrum team through the complete software development life cycle using the Scaled Agile Methodology and Scrum or Kanban frameworks.

Plan and prepare team for PI planning and assist in improving transparency leveraging visual dashboarding to keep information up to date.

Schedule/facilitate Sprint Planning, Backlog Refinement, Daily Scrum, Sprint Review and Sprint Retrospective meetings.

Support Product Owner to refine and prioritize their Backlog Features and Epics in alignment with business goals.

Work closely with other Scrum Masters, Program team and Release train Engineer during Art Sync meetings.

Help team members to create effective User Stories, write acceptance criteria to know when a story is Done, and break down stories into sub-tasks.

Ensure that the highest priority items identified in the Sprint Retrospective are appropriately addressed that help team velocity and effectiveness.

Tracks and communicates team velocity and sprint/release progress

Work with the teams and business stakeholders to remove impediments and blockers.

Well experienced in capturing team level metrics and make them visible to the stakeholders

Provide status reporting on key performance indicators (KPIs), schedule, resources, and milestone delivery

Ensure all governance mandated deliverables are created, processes are followed, relevant standards are integrated, and all required signoffs and authorizations are obtained.

Encourage radical transparency and team excellence. Foster ever-improving intra- and inter-team dynamics.

Maintain an open dialog with the Product Owners and team members through recurring one-on-one meetings to coach and mentor entire team.

Experienced in using TFS, Jira, ALM & MS Teams to support daily job functions.

Expertise in handling Onsite/Offshore model projects with strong coordination and management skills by mentoring and guiding the team towards project goals.

Excellent Communication, organizational, interpersonal, Presentation, Analytical and Problem-solving skills.

TECHNICAL PROFILE:

Tools used: MS Teams, TFS, ALM, Jira, QTP/UFT, Selenium,

Rational Clear Quest, Microsoft Product Studio

Methodologies: Waterfall, Kanban, Agile/Scrum

Databases: Oracle, DB2, MS Access, SQL Server, Sybase

Operating Systems: UNIX and Windows NT/2k/XP/Vista/Windows10

Languages: VB Script, TSL, C, C#, SQL, VB6.0, Java, .Net

Web Technologies: HTML, XML, XMLSpy, SOA, SOAPUI, Postman

PROFESSIONAL EXPERIENCE:

Fiserv, Sugarland, TX

Scrum Master/ Technical QA Lead IV Jul’2018-Apr’2021

Fiserv Output solutions: Worked as a Technical QA Lead/Scrum Master for the output solutions teams at Fiserv. Fiserv has more than 500 clients across the world in helping those printing cards and statements. FOS (Fiserv Output Solutions) deals with customers PIA data in printing the cards and statements for various clients across the world. Effectively liaise with Project Management, Business stakeholders and other Internal Resources to understand the business needs and create the pathways for software testing. Assisting in prioritization of tasks and resolution of issues and coordinating with offshore team providing necessary support in completing the testing tasks and getting the work done without coercion.

Scrum Master Responsibilities:

As a Scrum Master, support scrum team through the complete software development life cycle using the Scaled Agile Methodology and Scrum or Kanban approaches.

Managing and leading the offshore and onsite QA team working on various output solutions like FOCUS, Smart view, DC5E etc.

Partnering with business stakeholders to document business requirements and Support Product Owner in Backlog Refinement and prioritize Epics and Features in alignment with business goals.

Help team members to create effective User Stories, write acceptance criteria to know when a story is done, and break down stories into sub-tasks.

Schedule/facilitate Sprint Planning, Daily Scrum, and Sprint Retrospective meetings.

Supporting the software development process by ensuring the released code meets the standards of quality in terms of functional and business perspective.

Work with other teams to remove impediments and blockers.

Works collaboratively with business, product, and technical teams like Devops to support deployment and software delivery.

Supervising the timely completion of software projects, providing technical expertise and leadership abilities to resolve issues.

QA Lead Responsibilities:

Document and presents test strategies and process improvements plans to Project Management and business leaders.

Ensure all key deliverables including but not limited to Estimates, High Level Test Strategy, Detailed Test Plan, Test Status Reports & Traceability Matrix ensuring timely execution of test scenarios/test cases and reviewing the test results.

Conduct daily meetings with offshore team to allocate test resources to work on various application tests and to discuss the day-to-day Testing activities and provide necessary guidelines and support to meet the testing timelines.

Provided consolidated Test Status Reports to the Project Management and effectively communicate the Risks and Mitigations.

Optimize process and methods to deliver quality work and develop QA metrics for assessing the quality of Test deliverables.

Experienced in using Selenium for Automated Regression testing and RESTFUL Webservices testing using POSTMAN, SOAP UI.

Using HP QC/ALM, Jira for Test Management, Backlog Refinement, User story creation and Defect Tracking.

BP, Houston

Scrum Master/QA Lead Jul’2012-Jun’2018

NAGP IT&S Commodity Team: Worked as a Scrum Master/QA Lead for the BP NAGP IT&S Commodity Power Software development team. Being a certified Scrum Master, effectively liaise with Senior Management, Product owners, Business & Release Management to understand the vision of the product, prioritize and develop software release planning. Effectively utilizing Agile Scrum practices, help the team to increase their velocity by 50%. Handled the deliverables successfully for the Power development team by motivating and mentoring the team members in a positive way by increasing the team’s knowledge around Agile processes and building team’s responsibility and accountability focusing on long-term growth of organization and team. As a Sr. QA lead, managing offshore team and leading onsite team.

Scrum Master Responsibilities:

Collaborated with Product Owners, Business and Development Teams to develop and maintain Product Backlogs.

Acted as a Project Manager by taking responsibility of delivery and management of the tasks and provided all support to the team using a servant leadership style whenever possible.

Facilitated sprint planning, retrospective, Daily stand-up meetings and Sprint reviews.

Built relationship with Product owner and other stake holders to facilitate team's interaction with them and assisted team to remove any impediments by finding the right personnel.

Assisted Infrastructure and Devops teams in managing the releases into various production and non-production environments

Coordinated with Infrastructure team in closing the RFCs in scheduled time.

Assisted in prioritization and resolution of software defects and facilitated getting the work done without coercion.

Train the team and spend time with them to understand their needs, problems.

Tracked team effort and effectively communicated team velocity and sprint/release progress to the management.

Engaged with other Scrum Masters to increase the effectiveness of the Scrum practices in the organization

Managing and tracking the progress of the work using TFS and update TFS on daily basis to provide transparency on product and sprint backlogs.

Coordinate and monitor the Scrum process from initiation through delivery of the product

Continuously learned Agile/Scrum techniques and shared findings with the team.

QA Lead Responsibilities:

With the history of success being a QA lead, effectively laisse with Client Management to provide effort estimation, Capacity Planning, Test Planning and Implementation.

Involves in preparing Test Plans, Test Strategy, High Level Test Scenarios and proposed Testing approaches.

Involves in Daily Scrum meetings to discuss the day to day Testing activities & progress and interact with other scrum team members to understand the requirements and technical implications.

Support and mentor offshore team in completing the testing tasks.

Review Test cases and test results ensuring timely execution of test scenarios/test cases/test scripts

Provided consolidated Test Status Reports to the client Management and effectively escalate the Risks and Mitigations.

Experienced in writing SQL queries against Oracle and SQL server databases.

Working knowledge of Automation Testing using QTP/UFT, Selenium.

Experienced in using TFS, Jira, and HP ALM/QC tools for Product backlog maintenance and trackingTesting progress.

Environment: DevOps, Cloud(AWS), Agile/Scrum, Kanban,Toad for Oracle 11g, SQL Server, .Net, JAVA, Informatica BO Reports, SharePoint, HP ALM/QC, Rational clear case, TFS, Remedy, Jira, QTP/UFT, Selenium, SOAP UI, Postman.

CITI Group, NJ Nov’09-Jun’2012

Test Lead:

Commercial Cards: Involved in testing various projects in Commercial cards team including Data Redaction, New ECS+ Countries, DB Consolidation, Double Byte and MSTR V9 projects. Most of these projects includes both backend and front end validations. The scope of testing consists of ensuring all data that contains PII information in SIT and DEV environment are fully redacted. Backend testing involves validation of inbound feeds, and validation of data from Inbound feeds to Staging and then validation of data from Staging to SIT database. Front end testing involves executing MSTR reports in web and validating reports data.

Responsibilities:

Work closely with Client Manager to provide effort estimations along with Test Planning and Scheduling.

Involved in writing Test Plans, Test Strategy, Test Scenarios and Test Metrics for multiple projects and determine Entrance and Exit Criteria for each level of testing.

As an onsite Test Lead, managed over 6 members of offshore team.

Reviewed the Test cases and supported offshore team during test execution and reviewed the Test execution results from offshore team.

Reviewed the defects logged by offshore team and assigned to the appropriate teams and tracked them until they get closed.

Used Toad for DB2 tool to execute SQL queries, Quality Center C 9.2 and 10.0 for Test management, QTP for Functional Automation Testing and MSTR Integrity Manager for Batch Execution of Reports.

Co-ordinated with Development, Database, and Infra Support teams in resolving the defects.

Involved in daily stand up meetings and discussed the accomplishments and day to day activities.

Environment: Toad for DB2, QC 9.2/10.0, QTP 10.0, J2EE, MSTR Integrity Manager, Agile/Scrum methodology

AT&T/ Cingular, WA April'08-Aug'09

Senior Test Analyst:

Premier Online Store (POS) & Billing Excellence Superior Technology (BEST): Worked as a Test Analyst for Bulk Order project, a web based ecommerce application, which is designed for Premier Online store (POS). The main purpose of this application is TCM (Telecom managers of a company) users can log into Premier online store and can successfully place an order for phones/devices/plans/Accessories/Features in bulk that is up to 100 lines maximum. Bulk Order can contain 10 different LOSG types/sub-types with 100 lines maximum.

BEST is comprised of a front end interface, Sybase and SQL Server databases, stored procedures, and UNIX scripts. UNIX scripts are used to load data files sent by the billers into the viz best_DB, Staging, WINProc and WIN_CDR databases. There are several Kintanas (projects) in BEST and I worked as a test Analyst for BEST 9.7 Regression, 91827(BMG ebill phaseII) & 98439(iphone and open access data rating) kintanas.

Responsibilities:

Thoroughly gone through the Business Requirements, Functional Requirements, Wire Frames, Content Design Documents, Use Cases and Flow Diagrams to better understand the Application under Test.

Provided support in writing Test plans by sharing Testing scope and testing approach.

Involved in Designing Test cases, Test scripts and Creating Test sets using Quality Center.

Participated in Test Case Review meetings with Developers, Business Analysts, and Environment Team and with other Testers.

Participated in Test Execution of Shakeout, Functional, Integration, System, Performance and Regression Testing.

Involved in automation of Shakeout and Regression test cases using QTP.

Run UNIX shell scripts to load the XML files into the BEST database

Wrote and Executed SQL queries using Query Analyzer and SQL Advantage to correlate the data in XML files with backend database.

Coordinated with other team members and Developers in resolving the issues

Reported defects and communicated all deviations to the development team using Clear Quest tool.

Participated in Daily Triage calls to discuss the issues found during test execution.

Coordinated with Release Manager by conducting Certification Testing for product release.

Environment: HP/Mercury Quality center 9.2, QTP 9.0, Rational Clear Quest, Sybase, SQL Advantage, SQL Server 2005, Query Analyzer, WindowsXP, UNIX, Siebel CRM, Cold Fusion, BuildForge, Adobe Flex, J2EE, Java, Share Point, XML, SOAPUI, Agile/Scrum Environment, MS Outlook, MS Excel, Q-Messenger.

Microsoft, WA Aug'07-Mar'08

Software Test Engineer:

Mobile Handset BT (Blue Tooth) Dublin: Worked as a STE for the Mobile Handset Dublin Team for BT Profiles and BT Pairing Testing. The 4 BT profiles are Phone Book Access Profile (PBAP), Advanced Audio Distribution Profile (A2DP), Hands Free Profile (HFP) and Dial Up Network (DUN). BT Pairing is to establish connection between devices. In BT Pairing the user will be required to pair or bond his BT devices with PND by transacting a PIN number. There are two different modes of pairing 'Discovery' and 'Discoverable'. In discovery mode PND device looks for an external BT device to pair with. In discoverable mode PND device to be found by an external BT device. With 4 BT profiles and pairing together PND (Portable Navigation Devices) devices would get access to personal BT phones and to external data network. The PND device is based on CE5.

Responsibilities:

Read FRS document to better understand the BTprofiles and pairing features and the mobile application testing process on various Handset platforms and test environment.

Wrote and execute the Test cases in WTT (Windows Test Tool) for Unit, Integration, System, Functional and ETE Testing.

Involved in API Test Execution manually for the BT Pairing and Profile Test cases.

Involved in Blue tooth Protocol Stack testing of HTTP, HTTPS, RFCOMM/L2CAP, OBEX, SDP, and TCS.

Logged the Test results in WTT and attached the PB results in WTT log files.

Logged defects in product studio and tracked until the defect gets closed.

Used Microsoft Visual SourceSafe for change control/Version control.

Actively participated in weekly status meetings to discuss the testing progress and in defect status meetings with developers to discuss the issues raised during testing.

Coordinated with other STEs and Developers and Test lead in resolving testing issues.

Environment: Windows Test Tool (WTT), Platform Builder (PB), Product studio (PS), Share point, Windows XP/Vista, Win CE, .NET, C#, WCF, Team-link Messenger.

Country Insurance & Financial Services, IL Mar'03-Jul'07

QA Analyst:

Umbrella Rate Quote: Country Insurance & Financial Services is in the business of making financial security for clients and offer a wide range of Property & Casualty Insurance and Investment solutions. Served as a Test Analyst Business (TAB) for the project Umbrella Rate Quote, which is designed for online quote, new business and customer care models. The main purpose of this project is to satisfy the customers by improving customer care models and also to get the quote for Home, Auto & Life insurance through online. Customers can log onto the site and get their quote.

Responsibilities:

Participated in Evaluating Information gathered from customers in order to document Requirements and involved in Review meetings with other Business Analysts, System Analysts and Developers.

Provided support in preparing Test Plans based on the System specifications/Business requirements document.

Co-ordinated with Business Analysts and Testing Team in identifying the Testing Scenarios.

Involved in all Testing phases like Integration, System, Functional, GUI, Performance, Regression Testing, Database Testing and User Acceptance testing.

Wrote and Executed SQL Queries extensively for database testing.

Logged the errors and track them using Rational Clear Quest.

Coordinated with the Development team, Business Analysts and testing team to resolve the defects found during testing.

Participated in Walkthroughs, and weekly status meetings.

Participated in core team meetings to resolve the pending issues with other team members.

Environment: SQl Server, .NET, Rational Clear Quest, Lotus Notes, Windows 2000/XP, Waterfall Methodology.

EDUCATION:

M.S Mathematics from Nagarjuna University, India.

Certifications:

Certified Scrum Master (CSM), SAFe Advanced Scrum Master (SASM)

Completed Technical Testing, Banking and energy domain Certifications of Infosys Technologies Limited.

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