Sales Manager Marketing
Resume:
Troy Esprit
Director Recruiter Sales Consultant Actor
Customer Service Coach Public Speaker
************@*****.***
Beaumont, TX 77702
Summary
I strongly consider myself a motivated person who is always interested in facing challenges. A detail-oriented and dedicated individual with a passion for team building, innovation, and customer service. Highly skilled in connecting with people to understand their needs and provide customer excellence. History of being an effective team member with a full understanding of the team needs. I have always maintained the “can do” attitude and spread a positive vibe. I am experienced in meeting deadlines, targets and working with a high level of awareness and adaptability.
National College Recruiter 2019 Present
NSR
• Handle national recruiting matching athletes with specific college coaches through zoom, calls, and in person.
Remote Customer Service Rep 2019 2020
Sykes Enterprises
• Worked from home helping navigate customers through issues they may have.
High School Football Coach 2007 2019
Athletic Director/ Head Football Coach/ Head Track Coach Legacy Christian, Beaumont, TX
Responsibilities
• Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
• Managed budget and entered details such as payments, account information and call logs into the computer system. Offensive Coordinator
Monsignor Kelly Catholic, Beaumont, TX
Responsibilities
• Reviewed and analyzed gameplay film with players to identify the team's offensive tendencies, as well as opponents' defensive tendencies. Offensive Coordinator/Strength & Conditioning
St. Pius X High School, Houston, TX
Responsibilities
• Reviewed and analyzed gameplay film with players to identify the team's offensive tendencies, as well as opponents' defensive tendencies.
• Evaluated student activities outside of football to assess behavior and academic eligibility.
Work Experience Skills
• Effective team communication
• Budget and finance
• Risk management and processes and
analysis
• Staff development
• Relationship building
• Problem solving
• Leadership skills
• Interpersonal relations
• Excellent time management
• Sportsmanship
• Self-motivation
• Expert in customer relations
• Excellent attention to detail
• Public speaking
• Microsoft Office (Word, Excel,
PowerPoint)
• Crelate
• Greenhouse
• Bamboohr
• Multi-Phone Systems
• Zoom Meeting
• Scheduling apps
• Adobe Room
• Quick Books
Computer Programs & Phone
Skills
Professional Head Football Coach/ Head of Football Operations/Marketing 2005 – 2008
Frisco Thunder - Arena Football
Responsibilities
• Managed entire operations of the team
• Offensive Coordinator/Special Teams Coach
• Managed entire team budget
Texas Copperheads - Arena Football
Responsibilities
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Implemented marketing strategies which resulted in 16% growth of customer base.
• Responded to customer requests via telephone and email.
• Coordinated the Offense.
• Coordinated a sales team
Arena Football Player
1999 – 2005
Customer Service Rep
West Call Center Beaumont TX 2000 – 2005
Sales Manager/Marketing Manager
Sprintank, Houston TX 1996 - 1999
• Increased revenues by 20% within the first year as Sales Manager
• Built relationships with customers and the community to establish long- term business growth.
• Coached employees in successful selling methods and encouraged cross- selling additional products and services.
• Communicated product quality and market comparisons by creating sales presentations.
• Hired, supervised, and coached employees on sales strategies to optimize performance.
• Promptly resolved all customer requests, questions, and complaints.
• Developed quarterly and annual sales department budgets. Certificates
• NASM Certified
• VERTIMAX Certified
References
Available upon request
Actor/Model
Acting – Neal Hamil Agency Houston, TX 2007 - 2017 Education
Grambling State University, Grambling, LA
Business Management
Lamar University, Beaumont, TX
Business Management
Hardin Jefferson, Sour Lake, TX
High School Diploma 1993
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