PATRICIA D. DARBY

**** **** *** ******* ** ***** H: 970-***-**** admobg@r.postjobfree.com

Professional Summary: 18 years’ experience dealing with patients in-person and over the phone, Able to accept direction, visualize the goal and work in a group or alone to achieve desired result.

Personal Trait’s: Critical thinking proficiency Self-disciplined Goal oriented Concise Sound decision making Speaks clearly Compassionate Excellent writing ability

SKILLS:

Educating patients Patient and Family focused/oriented ENT coding experience Insurance pre-certification Checking in patients Sets future appointments Coordinating with other facilities for lab and cardiac clearances

EXPERIENCE:

09/2019- 12/2020 Front Desk Reception Front Range Ear, Nose and Throat

Reviewed and processed new patient information and paperwork

Collected overdue balances and Insurance copayments

Scheduled Allergy, Audiology and ENT follow-up appointments

Contacted patients for appointment based on PCP referral

Scanned medical records (Lab report, Radiology scans, Op notes, Physician Soap notes) into patient account for easy access by MA, PA or MD.

Assisted with instrument cleaning and autoclave

09/2010 – 07/2019 Health Unit Coordinator North Colorado Medical Center – Greeley, Co

Worked with surgery schedulers and surgeon’s office medical assistants to schedule procedures on behalf of 27 surgeons from seven (7) different specialties.

Identified schedule issues, equipment issues and timing errors.

Contacted/confirmed vendor requirements and updated showtime.

Monitored operating room schedule, contacted patients with new arrival times, maximized room utilization and surgeon time.

Fielded 50-75 calls per shift.

Assisted in cleaning operating rooms and moving patients

Recreated and updated O.R. forms for readability and accuracy

POC for corrective action: Cases requiring finalization, errors in coding (wound class, O.R. and anesthesia charge level errors), and procedures not billed

Scheduled same day/next day priority surgical cases for in-patient and out-patient

Worked with SPC to ensure surgery case carts were pulled and accurate

Pulled reports for Anesthesia to identify and assign manning for 5 facilities

Ordered supplies and forms, monitored locker rooms and surgeon lounge

Insured paperwork was accounted for and sent to Revenue Integrity for patient billing

04-2002 – 09-2010 NCENT Surgery Scheduler North Colorado Ear, Nose and Throat – Greeley, Co

Educated patients on surgical procedure

Coded and scheduled surgeries at four (4) facilities

Obtained insurance authorization to include peer-to peer reviews

Worked with NCMC & Front Range ENT on Trauma coverage

Scheduled surgeons to attend Tumor Board at NCMC

Managed flight, hotel and POV transport (as required) for weekly visit to SRMC

Obtained (primary care/other doctor) patient medical records to facilitate ENT visit

Printed pertinent patient records for doctors to hand-carry to outlying facilities

Acted as Medical Assistant during manning shortages (with exception to prescriptions)

Ordered equipment (Montgomery kits, Sinus balloons) and insured delivery date

Scheduled vendors for operating room cases

Front desk patient assistant, accepted co-pay, scheduled follow-up appointments

Contacted patients regarding next day appointments and rescheduled no-show’s

Verified Medicaid eligibility pre-appointment

Coordinated with surgeons when medical coding was in question or did not meet Medicare standard

Scheduled sleep lab appointments and insured report was available for follow-up visit

04/1978 – 07/2000 United States Air Force (Active Duty)

7-level Warehouse skill level (includes identifying correct part, packaging, movement by material handling equipment or forklift, inventory analysis, warehouse safety)

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