Brittany Guerra Spring, TX *****

281-***-**** admoaw@r.postjobfree.com

CAREER PROFILE

Reliable, respectful, and emerging college graduate student seeking a challenging full-time position to effectively utilize talents with opportunities for advancement.

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EDUCATION

Baylor University – Waco, TX May 2021

• Major: Integrated Studies

• Pre-Health Fellowship

Relevant Coursework: Organic Chemistry, Biology II, Physics II, Death & Dying, Leadership & Communication Software Apps for Business Production

EXPERIENCE

El Pollo Loco May 2019 – July 2019

Cashier

• Engaged with 200+ customers daily in a fast-paced environment and ensured accuracy of orders

• Sanitized work/dining areas regularly during each shift per health protocols

• Created employee schedules and handled customer complaints to assist manager on duty

Randall’s June 2018– August 2018

Cashier

• Resolved customer complaints and provide relevant information to resolve any issues

• Promoted customer loyalty and consistent sales with knowledgeable assistance

•Mentored new team members on customer service strategies and sales goals

Baylor University January 2018 – May 2018

Call Center Representative

• Handled 50+ call interactions per day, giving personalized, friendly, and polite service

• Achieved and exceeded donation revenue quota through routine calls

• Created sustainable relationships with Baylor alumni to secure alumni retention

Jeff Ellis May 2017 – August 2017

Lifeguard

• Served as head lifeguard on duty during each shift and managed guard rotations as needed

• Trained new employees to ensure knowledge of safety expectations around the pool area

• Handled end of day reports to communicate problems or extraordinary events to company owner

La Madeleine July 2015 – March 2016

Cashier

• Handled several types of monetary transactions for each order and balanced register

• Identified customers’ needs, clarified information, and provided solutions and/or alternatives

• Engaged in managerial duties when other managers were unable to handle a situation

ADDITIONAL

Languages: Conversational Spanish and Italian

Volunteer: Houston Food Bank, Harris County Public Library

Organizations: Baylor East African Student Association, Baylor African Student Association, Baylor Animal Rescue Club

Skills: Microsoft Office/Suite, Administration, Management, Sales, Customer Support, Verbal & Written Communication, Time Management, Organization & Planning

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