Customer Service Teller
Resume:
Maureen Crespo
Teller Supervisor
Berlin, MD ****1
*******@******.***
Personable and detail-oriented team player accustomed to fast-paced environments where responsibility is a priority and handling
a positive attitude during the job is part of the uniform. Enjoy being able to perform challenging daily tasks and work hard to
achieve objectives while I continue to learn, grow and develop my skills and abilities. CHARACTERISTICS
Dynamic, results-focused service professional with a strong work ethic portraying the following traits:
* Enthusiastic * Pro-Active * Motivated * Detail Orientated * Leadership * Outstanding Communications
& Client Relations
Authorized to work in the US for any employer
Work Experience
Teller Supervisor II
PNC Park - Rehoboth Beach, DE
February 2017 to Present
Open and close Bank
upgrade accounts
order supply’s
service customers
Customer Service Team Leader
PUBLIX SUPER MARKETS, INC - Fort Myers, FL
June 2013 to January 2017
• Manage front-end associates (cashiers, baggers, etc.) to complete daily tasks.
• Ensure all associates undergo proper training to complete their job responsibilities adequately.
• Enforce cash-handling policies and ensure fellow associates are adhering to Publix's standards.
• Monitor and control front-end workflow and conduct weekly payroll operations.
• Handle monetary transactions as well as lottery, Western Union, money orders, gift cards, and refunds.
• Assist with grand openings of new stores in the Fort Myers area. PUBLIX SUPER MARKETS, INC
August 2004 to January 2015
Customer Service Staff
PUBLIX SUPER MARKETS, INC
August 2004 to June 2013
Manage customer service functions with professionalism and efficiency.
• Meet operational and merchandising objectives as guided by leadership and team members.
• Provide support to management in customer relations and conflict resolution.
• Ensure a high quality store experience for customers through exceptional team performance. Provide exceptional member service by acknowledging the member Sam's Club - Fort Myers, FL
June 2007 to June 2009
Fort Myers, FL
Member Services,
• Develop and support membership by providing information on member benefits, promoting the value of company products and services, processing membership upgrades, credit accounts, participating in all sales and marketing events, and making every
effort to exceed membership goals and objectives.
• Provide exceptional member service by acknowledging the member, identifying their needs, assisting with purchasing decisions,
locating merchandise, resolving and issues or concerns, and exceeding their expectations. Head Teller
Citibank, Rockville Center, NY
July 1984 to February 1989
Responsible for training and directing staff of up to eight (8) employees in teller operations, customer service, addressing client
concerns and problem resolution.
• Oversee and audit the branch regularly to ensure / maintain compliance with company and federal regulations.
• Engage in customer relations, provide exceptional service, and sell / promote bank products and services.
• Proven record of meeting and exceeding weekly sales goals. EXCELLENT REFERENCES AVAILABLE UPON REQUEST
Education
High school diploma or GED
Skills
• Phone etiquette
• Conflict Management
• Merchandising
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