Desktop Support It Project

RE: Assistant Network Management Officer

I am writing in response to your advertisement.

With reference to the qualifications described in the advertisement I am experienced in IT Service Management and I am currently providing IT Support in a customer facing role. I have excellent communication skills as a matter of fact, I scored 8 in all the four aspects of CLB

I am able to Conduct technical/economic/regulatory impact assessments and other specialized technical studies to determine distribution system needs related to distribution stations, lines and distributed generation due to my experience in ITSM.

I am skilled in recognizing areas requiring study or actions due to my knowledge of continuous service improvement and lean six sigma

I also worked with stakeholders and project resources to define project scope, helped to develop project plans, schedules and translate business requirements to Technical details

As a project Management officer, I was responsible for facilitating and coordinating project meetings to ensure that all stakeholders are on the same page, I also lead the review of project designs while ensuring that customer requirement were appropriately captured in the design and ensured that there was minimal alteration throughout the project lifecycle.

I am certified in CCNA and ITIL, which is a reflection of my deep knowledge of Networking Infrastructure, and recently completed an IT Infrastructure Bridging Program at Humber College where I learnt hands-on skills in Linux (RHCSA 8), Virtualization, Database Management and Cloud Computing.

In addition to this I have a degree in Electrical and Electronic Engineering

I look forward to an opportunity to further discuss my qualifications for this position with you.

Thank You

Isaac Shaibu

Isaac Shaibu, CCNA, ITIL

Ginger Downs, Mississauga 647-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Associate Member, Ontario Association of Certified Engineering Technicians and Technologist (OACETT)

9+ years’ Network design, implementation and management experience

5+ years’ IT project management, Certified in Lean Six Sigma White Belt

Experienced in SAP, EDI Technologies, ISMS and ITIL compliance

Expert user of Microsoft Office suite

Valid Ontario Class “G” driver’s license

Knowledgeable in Occupational Health and Safety Act (OHSA) and Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

KEY COMPETENCIES

Network Management IT Service Management Incident Management Problem Solving & Incident Resolution IT Project Management Continuous Service Improvement

PROFESSIONAL EXPERIENCE

TES Mississauga March 16 2020 till date

Field Project Engineer

Responsible for Installation and upgrade of various multivendor equipment across the GTA

Managed Migration and Upgrade of TD Bank Network across the GTA ($2million worth)

Organized meetings with stakeholders to ensure that deliverables and expectations are clearly understood and projects are completed without issues

Designed and supervised the implementation of customized WAN/LAN and WLAN for various clients

Configured and Setup Office 365 on both Windows and iOS devices.

Conducted feasibility studies and ensured compliance with Quality Standard

Provide 1st and 2nd level support for Windows and Mac OS Clients

Amazon Canada, Bolton FC, ON October 2019 to Feb. 2020

Use of Amazon warehouse software for inventory management of over 50,000 SKU’s.

Delivered training and coaching to team members on new improved workflow processes, safety policies and monitor team’s performance against management requirements and project objectives

Member of the safety group, enforce safety procedures in the operations unit

GALAXY BACKBONE LIMITED

TEAM LEAD, PROJECT IMPLEMENTATION March 2016 to June 2019

Implement network management software and populate with over 250 active devices

Execute Tier 1 support for basic user issues, and escalate issues as per standard procedures and agreed SLA’s

Ensure services and requests are delivered promptly and satisfactorily (quality assurance).

Supervised the installations, configurations, and upgrade of 2000 computers and software packages.

Assisted the sales team to ensure that clients accurately capture the latest technology update

Managed and supervised multimillion-dollar federal government project involving the installation of 500 Access Points, ensured completion within budget and timeline due to effective stakeholder management

Managed the helpdesk using various incident management tools : Service desk, Avaya Aura Contact Centre

Conducted one on one site and office training of new technicians, co-op students and interns

Implement and regularly monitor network security devices such as firewall, checkpoints and palo-alto.

Directs consultants, contractors and technical staff in the scheduling, contract administration and implementation of IT projects.

Installed and managed more than 500 ViOiP/VOiP phones using CUCM and Avaya Aura (multivendor products: Cisco, Avaya and Huawei)and several video conference Terminals

Sound knowledge of Windows operating systems Windows XP and MS Office Suite 2007 and 2010

Maintained positive client relationships and represent my employer in a professional manner in meetings with facility manager, and other stakeholders to ensure smooth running of projects and avoid bottlenecks

SYSTEM SUPPORT ENGINEER 2011 -2016

Proactively managed a Campus Network node of more than 5000 users in a customer facing role, using ticket and incident management tools that resulted in reducing customer complaint by 70%

Developed technical documents (SOP’s – Standard Operating Procedure) for troubleshooting and job aid documents for end-user support.

Improved network availability from 85% to 99 % in 10 months

Configured Load balancing/levelling -to enhance user experience and link optimization

PC Desktop Support, Troubleshooting and Networking that addressed the needs of more than 5000 users

Organized trainings and presentations for IT Heads in various Ministries, Departments and Agencies

Designed and Implemented Virtual Private Network and internet connectivity for several federal agencies including the : National Oil Company and National Identity Management Company

IP (Provisioning) Design and implementation for the MPLS network- That resulted in Network scalability

Configured hundreds of switches and tens of routers for various LAN/(W)LAN projects

Complied strictly with Quality assurance standard which saved thousands of Dollars in support cost.

EDUCATION

Humber College, IT Infrastructure (Bridging Program) 2020 Bachelor of Electrical and Electronic Engineering (Four years WES Certified Canadian Equivalent) 2007

TRAINING AND CERTIFICATIONS

Project Management Fundamentals 2020

Lean Six Sigma White Belt Training 2020

Worker Health and Safety Awareness in 4 steps/AODA Training 2020 ITIL Foundation v3 Certificate in IT Service Management 2017

Cisco Certified Network Administration (CCNA) 2013

Routing and HUAWEI product line administration. 2010

OSHA Academy- Occupational Safety and Health Professional 2013

Contact this candidate