Customer service, coordinator

RESUME

NISHA MANISH JOISAR

A-*** MANALI APARTMENT,

HIMALAYA SOCIETY,

GHATKOAPAR WEST,

MUMBAI-400086

EMAIL ·***********@*****.***

DATE OF BIRTH-24 JUNE 1983

Objective

Aiming to achieve a challenging and successful career where I can make a significant contribution using my innovative ideas, knowledge, skills and experience with the objective of development and growth of the organization.

EXPERIENCE

JAN 2006 – FEB 2007

CSR, RELIANCE INFOSTREAM

Lead Management – Achieved targets & customer satisfaction JULY 2007 – MAY 2009

CSR, WIPRO

Handle inbound calls for US credit card process.

DEC 2012 -MARCH 2014

Worked with LIC agent for Cheque collection

JUNE 2015-FEB 2018

CSR, HDFC Ergo GI Co Ltd

Handled inbound calls, trained new joiners.

APRIL 2018 – TILL DATE

MARKETING CORDINATOR. Proconnect Supply Chain Solutions Ltd. EDUCATION SKILLS

• Ty BSc in chemistry from Jhunjhunwala College in the year 2005. ADDITIONAL SKILLS

• Handled all type of queries related to health & Motor policies. 2

• Training given to all new joiners related to the process, handled customer service team by enhancing the quality management (monitoring calls, Conducting feedback sessions to the agents.

COMPUTER SKILLS

• Basic Computer Knowledge, DTP, Corel Draw

• Basic Knowledge of Excel.

HIGHLIGHT

• Ability to work under pressure of dealing and able to motivate others and organize them in the same situation.

• Good Communication skills.

• Skill of accepting the environment advantage customer service. DECLARATION

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibilty for correction of above mentioned particulars. DATE : NISHA JOISAR

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