Office Manager Quality Assurance

PHILOMENA IDEHEN

**** *** ***** ***** * Alpharetta, GA 30022

C: 678-***-**** * **********@*****.***

Dedicated, strategic and driven Business Manager with over 10+ years of experience in maintaining absolute confidentiality and making office tasks as efficient as possible. Flexible and hardworking with strong drive to succeed. Proven managerial experience with attention to details. Possesses an MBA in Accounting and Masters in Human Resource Management.

PROFESSIONAL EXPERIENCE

A & C Private Home Care Norcross, GA

Business Manager 01/2019 - Present

Recruit, train and evaluate new employees

Supervise clerical staff and other employees

Worked closely with the staffing coordinators for effective clients staffing

Design work schedules and organize employee training

Run and document weekly report for clocked-in hours for payroll

Maintain files, check for expired certifications and notify caregivers

Ensured the company grew with regards to client base

Resolved employee and client issues

Ensured workers have the resources to complete their work

Manage office supplies inventory and place orders as necessary

CHANGE HEALTHCARE Alpharetta, GA

01/2018 – 12/2018

Document Management Department

Customer Service call center – Making and receiving calls

Separating and Organizing members’ individual charts for easy access.

Deleting duplicate files from File management

Uploading and merging missing files in iTools

Searched and retrieved documents from company’s data base

Provided quality assurance, sorted and extracted duplicate charts

Looking up and confirming Providers’ Demographic information

Re-uploading corrected Charts to iTools and closing out in file Management.

CNU MEDICAL INSTITUTE Norcross, GA

Office Manager 01/2010 – 12/2017

Manage company staff and supporting the recruitment process

Develop adequate induction and training

Scheduled and coordinate meetings, appointments, and travel arrangements

Assisted with day to day operations of Administrative duties

Determine suitable salaries and remuneration

Compiled and updated employee record

Provide required support systems for payroll requirements

SPECIAL SKILLS

Office procedures * Customer service * Record maintenance

Travel arrangement * Letter drafting * Correspondence handling

TECHNICAL EXPERTISE

Office Equipment: Fax machines, Photocopiers, Videoconferencing, PABX Systems and general office equipment.

Computer: Spreadsheets, Word Processing, Database Management

MS Office: Word, Excel and PowerPoint

ADDITIONAL SKILLS

Highly organized leader with skills in delegating tasks, team building and creating positive customer experiences.

Multitasking and competent at filing and updating records

Solid knowledge of general office procedures

Excellent organizational skills

Ability to remain self motivated at all times

Diplomatic and objective with good communication

EDUCATION

DeVry University, Keller Graduate School of Management Atlanta, GA

Master in Human Resource Management February 2017

Rivers State University of Science and Technology Nigeria

Masters in Accounting February 2006

Rivers State University of Science and Technology Nigeria

Bachelor of Science in Accounting August 2003

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