Employee Relations Resources Manager

Juanita D Dunn

***** ****** ******* **** ******** TX 77407 281-***-**** ********.***@*****.***

Human Resources Business Leader

Highly motivated and energetic Senior HR Leader with expert HR experience. Holds a comprehensive understanding of the skills needed to seamlessly coordinate and lead the HR team to achieve objectives and goals which ultimately add to an organization's bottom line. Regarded for the ability to deliver outstanding results with the highest degree of service, expertise, and professionalism.

AREAS OF EXPERTISE

Strategic Management ● Talent Acquisition● Workforce Planning ● Human Resource Development

● Rewards & Recognition ● Employee Relations ● Risk Management ● Employment Law

● Employee Performance Improvement ● Succession Planning ●Continuous Process Improvement

PROFESSIONAL EXPERIENCE

IDC Technologies Inc (USAA Federal Saving Bank client) HR SME Workforce Demand Planning 08/2020 to Present:

Manage and facilitate the workforce planning process for business units ( CoSA’s) by consulting, leading, and directing the project from initiation to completion. Consult directly with Executive and Senior Leaders to ensure the Staffing Adequacy process and procedure is followed and remains on target to the end goal. Delivering a complete Staffing Adequacy staffing plan that details the strategic plan to address the target state of staffing to meet demand.

A primary focal point for Staffing Adequacy for assigned CoSA’s

Provide coaching, guidance, and leadership to the business unit in order to meet the end goal.

Schedule and conduct weekly meetings to discuss progress, impediments, and issues as well as outline solutions to such.

Provide Subject Matter Expert opinions on change management; develop, redesign, and update procedures on the process so as to keep the process updated and utilize current best practices.

Provide office hours meetings and training to assist leaders through the Staffing Adequacy process

Provide data analysis and quality control of data and information provided by leaders to ensure it meets the guidelines and compliance of the Staffing Adequacy process.

Provide training on Staffing Adequacy program tools to leaders as well as others responsible for the process.

Develop and present presentations to indicate the level of progress and details of impediments, conflicts or problems to the project management leadership team, executive, and senior leadership.

Partner with the HRBP to align with talent management associated with skills reviews and talent acquisition.

JRAY Consulting (Sole Proprietorship) 04/2018 to Present

Talent Acquisition and Executive Career Strategist/

Enhancement & Business Development Consultant

The objective and goal is to provide individuals and/or start-ups with information and plans to better understand how to enhance their talent, skills, knowledge and the resources needed to further develop their career or business.

Provide career enhancement skills and abilities to individuals, managers and senior leadership. Examples of services are:

●HR Project Management

●Talent Acquisition human capital Project Leader

●Develop a process for specialized recruiting and talent acquisition for organizations

●Resume Review and Revision

●Interviewing strategy development

●Strengthening Interview skills by Mock interview practice/feedback workshops for leadership

●Social Media/Virtual Networking practices for new talent

Provide recommendations on business development that includes,

●Employment Law

LyondellBasell Chemical Company (Chemicals) Houston, TX

Human Resources Business Consultant 09/2014 to 03/2018

Areas of responsibility were supporting the client group’s business goals and objectives providing strategic partnership/advisement with client leadership at all levels. Talent management and strategic development to attract the best talent in the Chemicals industry.

●Point of contact for HR support to assist in the achievement of client's business goals and objectives providing strategic partnership/ advisement with internal client leadership at all levels.

●Develops employee retention initiatives in partnership with client groups; evaluates retention drivers and turnover statistics; works with the management team to develop retention plans and oversees the execution of those plans.

●Developed relationship as a trusted advisor to management ensuring the establishment of sound management practices, aligned with HR policy procedure and practices, and consistent decision-making processes across the lines of business.

●Lead the improvement of quality and delivery of HR processes and data requests with zero defects.

●Partnered with leaders in the development and implementation of organizational structure changes including identifying impact and assisting in the communication as needed.

●Provided counsel to client leaders in order to proactively anticipate and address complex HR issues impacting the business.

●Coordinated and led talent management discussions with assigned business leaders.

●Partnered with the business unit to identify opportunities for staff development and assist managers on creating development plans.

●Partnered with the business unit and Talent Acquisition to obtain skilled talent.

●Participated in project teams in the client organization, providing guidance and support as appropriate.

Ascend Performance Materials (Chemicals) Alvin TX

Human Resources Business Partner 10/2012 –09/2014

Areas of responsibility; establishing talent management strategies aligned with business and operating ambitions and targets. Developing and implementing workforce forecasts and plans for Talent acquisition. Provided performance management guidance to leaders. Developing and implementing communications plans that support key business initiatives. Managing and resolving employee relations issues. Providing guidance and interpretation of HR policies, processes, and procedures. Partnering closely with HR Centers of Excellence relative to compensation and benefits, staffing, talent management, and employee development

Key Accomplishments:

●Lead talent management and recruiting effort including debriefs which lead to hiring 100 employees for two consecutive years including TA’s

●Set up talent acquisition strategic process with job boards to post open positions

●Utilized reporting and data mining to select candidates for consideration and interviews using ATS

●Delivered performance management training sessions to plant leaders and employees on new performance management processes and tools for two consecutive years.

●Lead effort to have all plant employees develop a personal development plan for two consecutive years.

●Developed and presented EEOC guidelines for interviewing leaders and interview teams.

●Delivered workshops for the development of Front Line Leaders on a quarterly basis for two years

●Selected to co-lead the operations leadership team initiatives to meet plant goals.

StandardAero Inc. (Aerospace) San Antonio TX 08/2006 to 10/2012

Sr. Human Resources Manager

Essential job functions include; accountability for all aspects of employee relations and staffing for (500+ employees) in multiple sites. Advises senior leadership on the appropriate course of actions on employee relations issues. Mentor and coach first and second-line managers on a daily basis to consistently apply company policy and procedures throughout the organization. Provide briefings and reports to senior leadership on employee issues.

Exceptional experience at developing; disciplinary actions, performance enhancement plans, performance development plans, and investigation processes. Lead investigations made recommendations and delivered resolutions. Lead initiatives, to address employee concerns. Take actions from employee recommendations for continuous improvement as it pertains to employee satisfaction. Administer “Positive Employee Relations” which has resulted in a union-free environment. Effectively communicate organizational change at company functions and information sessions to employees and management, in the form of presentations.

Manage all phases of recruiting and staffing for both exempt and non-exempt positions, such as initiating personnel requisitions, advertising, sourcing resumes, interviewing, extending job offers, background investigations, and conducting new hire orientation. Develop a recruiting plan for the entire business unit for recruiting and retention purposes. Designated Employer Representative for company Drug and Alcohol program.

Manage 4 direct reports (HR Generalist) assigning tasks and responsibilities, mentoring, coaching including preparing and delivering their performance evaluations. Assisting in the company benefits plan, analyzing current plans to make improvements. Planning and coordinating company events for employees, working with vendors, and approving invoices. Budget responsibilities.

Deliver training to managers and employees on harassment, employee handbook policy and procedures, performance management, employment law, FAA Drug, and Alcohol program requirements, OFCCP regulation and guidelines as well other employee-related training on an as-needed basis.

Key Accomplishments across All Roles:

Responsible for all recruiting efforts for the facility including hourly, professional, and leadership positions

Deployed new HRIS system for site held training sessions

Deployed a new payroll system for the facility including successfully changing employee payroll dates without disruption within a one-year timeframe.

Developed frontline and middle managers to drive company policy & procedure consistency by holding leaders accountable which resulted in increased production and employee performance by 30% over a 4 year period.

Lead effort to develop an employee investigations guideline outlying step by step process to follow during an employee relations investigation.

Rolled out a new employee recognition program over a two year period

Lead efforts to improve employee work experience by taking employee survey data and developing actions to drive improvement in the work environment.

Successfully passed audits by the Department of Transportation (DOT) and Office of Federal Contracts and Compliance Programs (OFCCP) in one year.

Developed a successful employee reduction plan based on company production needs.

Delivered Union avoidance training sessions to leadership which lead to plants enjoying a union-free work environment for 6 years.

EDUCATION

Masters of Business Administration (MBA) Management Conferred

Our Lady of the Lake University-San Antonio, TX

BBA Human Resource Management Conferred

Our Lady of the Lake University-San Antonio, TX

PROFESSIONAL DEVELOPMENT & TRAINING

Professional Human Resources PHR

Society Human Resource Management Certified Professional SHRM-CP

FINRA Arbitrator (Security Exchange Commission)

Texas Workforce Commission Board Member 2012

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