Lp Paralegal
Resume:
Cherie Snipe
Customer Service Manager
Charleston, SC 29413
************@*****.***
Results-driven Customer Service/Administrative/Sales Manager that's professional with extensive experience in assisting
, resolving customer issues, cash handling and solving account problems. Meticulous and excellent at juggling multiple tasks and working under pressure to meet deadlines. Skilled with a reputation for managing and processing workload in a timely, highly organized, efficient and precise manner. Proficient at customer service, training, analyzing, processing loan documentation and problem solving. Efficient at administrative and supervisory skills. Motivated with many years of experience in customer service, the mortgage industry and assisting attorneys with trial preparation. Previously moved around with spouse's government job but no longer the case. Experience. With management level duties.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service/Sales Manager
Rental Office and Bill Payment Center - Charleston, SC November 2014 to March 2021
Jaramar Enterprises (SC): posted bill payments with information from customers; established home phone service for both the clients; prepared closing balance reports for owners; handled clerical duties; assisted owner (CEO) with scheduling appointments and travel arrangements; assisted owner (CEO) in developing company training guides and customer relations strategies; streamlined processes for reconciling daily, weekly and monthly bill payment accounts; developed program to assist expansion of bill payment services by establishing professional relationships with the vendors; handled rent payments and inquiries.
Mortgage Loan Processor III (Contractor)
Everbank - Virginia
May 2012 to October 2014
Provided customer service; setup loans; ordered flood certs, title work, appraisals, 4506Ts, SSA89s, condo reviews; calculated income and assets; performed heavy Jr. underwriting duties; required to know programs and investor guidelines; ordered payoffs; cleared fraud guard alerts; reviewed title work, appraisals, credit reports and tax returns; calculated rental income; updated property taxes, hazard insurance premiums; run DU/LP and compare to 1008; maintain pipeline; communicated with loan officers, underwriters and borrowers; monitored lock dates; performed Voes; required to know heavy Builder Loans and New Construction including Commercial, heavy FHA and VA loans in paperless environment.
Mortgage Loan Processor III
Capital One - Bethesda, MD
April 2010 to April 2012
Reported to Processing Manager; trained; ordered and reviewed title work, appraisals, supplemental credit reports, FEMA disaster updates, payoffs and any outstanding requirements to get the loan final approved by the underwriter; maintained pipeline; updated loan status in system; communicated with underwriters, mortgage consultants and borrowers; prepared file for flood and condo review; maintained quality of work to pass 3 quality assurance audits; kept loans in compliance with RESPA regulations and all other federal, state and local laws.
Paralegal
U. S. Small Business Administration
January 2000 to April 2010
DC): coordinated work flow, managed accurate timekeeping, trained and supervised 20 Paralegals; interviewed, hired and evaluated staff; maintained rapport with clients; trained Paralegals to organize and maintain client files; managed incoming documentation; conducted document productions and trial preparations; prepared trial exhibits; searched databases and developed spreadsheets; developed and maintained reports; edited documents that were scanned; conducted research via Westlaw and Lexis/Nexis; met deadlines; worked with multiple attorneys; multi-tasked; communicated effectively with others; worked in a group and alone; problem solve. Education
Paralegal certificate in Paralegal
Dekalb Technical College - Clarkston, GA
August 1992 to October 1993
Bachelor's in Retail Management
University of South Carolina-Columbia
August 1982 to May 1986
Skills
• CLOSING
• FHA
• LOANS
• UNDERWRITING
• LOAN PROCESSING
• Customer Service
• Customer Care
• Customer Experience (10+ years)
• Microsoft Office (10+ years)
• Sales Experience
• Management Experience
• Word Processing (5 years)
• Management Experience (5 years)
• Legal Research
• Auditing
• Microsoft Excel
• Sales
• Microsoft Word
• Legal Drafting
• Sales Management
• Microsoft Outlook
Certifications and Licenses
Paralegal Certificate
Assessments
Reliability — Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Supervisory Skills: Directing Others — Highly Proficient March 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Legal Skills — Proficient
March 2019
Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings.
Full results: Proficient
Customer Service Skills — Proficient
March 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Specialties
- Professional Skills - Customer Service, Interviewing, Hiring, Training, Supervising and Managing.
- Windows, Encompass, LaserPro (also internal software) - paperless environment
- Loan Processing, Closing, Jr. Underwriting and Compliance/Auditing
- FHA, VA, HAMP, IRRL, Conventional, Commercial, Construction and REO, SBA Disaster Assistance Loans
- Compliance and Quality Control Audits (detail-oriented)
- Proficiencies: Document review, Organizational skills, Multi-tasking and Administrative skills
- Litigation Paralegal (Trial Prep)
Contact this candidate