**** *** ********* **, *** **

Cullowhee, NC

****3

admnbi@r.postjobfree.com

828-***-****

Marveyon M. Norris

IT Support Professional

Hey, my name is Marveyon Norris and I like to consider myself an IT Support Specialist. My specialties range from all over including remote to local work and customer service to IT. All of my past opportunities gave me the knowledge of being a great IT Specialistis Professional by providing me knowledge on how to remote into computers; Set up Networks; Review security over other employees. Plus more included in the skill section. It all runs together like clock work to me.

(Birthday: 08/25/1998)

Experience Life Insurance Agent

American Income Life Insurance Company

01/20/2021 - Current

As a life Insurance Agent I provide valuable insurance to clients looking for a way to protect their families once they pass away. Through this self employed service I get to serve clients via video chat through Zoom.

-With this opportunity it has taught me:

•To show more empathy when it comes to talking about difficult situations.

•How to create eye catching sales presentations for better production.

•How to adapt to different situations and environments. Software Tech., Customer Service

Representative

Drake Software

09/2018 - 09/2019

Drake Software is a tax Software company that provides customer support to clients needing assistance with the program and downloading the software. Also included is answering tax questions unrelated to the software, configuring computers settings, and walking them through any trouble they may go through while using the software.

- This call center job has taught me:

• How to manage my Stress in a fast pace environment.

• Problem Solving/ Networking /Management /Security /Time Management

• How to stay focused on the tasks at hand better and not be so easily distracted.

Education Google IT Support Professional

Certification

Google

2021

Graduate: Entry-level IT Support Professional; recently completed the Google IT Support Professional Certificate. Covering Troubleshooting, customer service, networking, operating systems, system administration, and security.

High School Student

Smoky Mountain High School

10/2015 - 06/2017

Graduated with my Deploma

College Student

Southwest Community College

02/2016 - 06/2018

Early College in High School and Some college afterwords. Life Insurance Certification

Licensed Career Institution, LLC

10/2020 - 01/2021

Finished the Schooling required to become a certified Life Insurance Agent. All Skills •Customer Service •Cryptology/encryption •Basic computer architecture

•Operating system (Windows, Linux) •Remote connection and virtual Machines •Computer Networking •Adaptability •Data Entry •Software and Time Management •Troubleshooting •Routing Concepts •VPN's and Proxies •Permissions •Package and Software Management •Process management and Resource Monitoring •Billing •Scheduling •QuickBooks

•System Administrator •Configuration •Implementing/Managing Directory Services •Self Motivated •Data Management/Recovery •Coordinating Conference Calls •IT Security •Hashing •Network Security •Stress Tolerant Proficiencies Technical: Windows, Linux, Troubleshooting, Networking, Directory Services, Cybersecurity

Business: Customer Support, Sales, Project Management

Contact this candidate