CURRICULUM VITAE

HA NGUYEN

Current Address: Blk 201 Lot-01A Maricel st, pembo, Makati

Phone number: 09.166.086.281

Email: admn9g@r.postjobfree.com

PERSONAL DATA

Sex: Female

Nationality: Vietnam

Date of birth: January 2nd, 1996

Place of birth: Dong Nai province, VietNam

Marital status: Single

EDUCATION

2014-2017: Studied Business Administration at Technological college Thu Duc LANGUAGE SKILL

Vietnamese is native language

English: Good at listening, writing, speaking and conversation

Computer: Proficient in the basic functions of Microsoft Word, Excel. EXPERICENTCE

2020-2021 Command center Operator at Sodexo on site services Philippines INC.

Provide Professional and efficient customer support via phone, email and or Chat.

Manage inbound and outbound call

Making dashboard report every monthly

Maintaining and updating customers’ accounts

Log all Service Request from the client or sites

Address system issues, provide process improvements, develop documentation, and contribute to team environment

Responding to customers’ complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem. 2018-2019 Host and Retail Association Sale at Hard Rock Café VietNam

welcome and communication with the guests

show them the table, get the list reservation booking table

Sale: guest engagement welcome guest, communication effectively and Up sale increase sales for the shop

Main cashier: proficiency is using cash register and communicating confidently with guests

2017-2018 Volunteer Duty Manager of the Don Bosco Guest House

Preparing weekly financial report

Train interns every month who study Front Office and Housekeeping at the local Don Bosco Hotel School

Learning to solve unconventional problems in order to make the guest happy.

Learning to communicate with foreign guests to a high standard, especially when their English is not strong

Checking Guests in and out of the guesthouse

The ability to always listen, respect and act on the opinions of guests. August 2017 : 2 months at Donbosco Hotel School in Sihanoukville, Cambodia Gelato restaurant in Sihanouk Ville, Cambodia.

Preparing and making all drinks, Italian ice cream, shakes, cakes, chocolates, and all different foods in an Italian style.

Working at the front desk, checking-in, and welcoming the customers at restaurant and guesthouse

Working as the manager of both the restaurant and the guesthouse where I was responsible for leading a team of individuals to ensure the success of the business.

Main cashier: being in charge of the company’s revenue and managing the finances of the company before transferring it to the manager.

Customer service.

Coordinating deliveries to the company via the telephone. December 2016 : 6 months worked at Saigon Pearl Restaurant in Ho Chi Minh City

Set up tables and arranged rooms for events and functions

Took Food orders over the phone and co-ordinated their delivery

Food checker

PERSONAL PROFILE

Independent, Responsible, Working hardly, Open mind, Optimistic, Honest, Sociable OTHERS ACHIEVEMENTS AND HOBBIES

Join in donate activities with the youth group

Join in recreational activities and picnics

Listening to music, traveling, sport, collecting fridge magnets

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