Iseries Information Technology
Resume:
SUMMARY
SKILLS
EXPERIENCE
DAYNA
PICKETT
************@*****.***
Callahan, FL 32011
Hardworking and reliable worker with strong ability in troubleshooting and attention to detail. Offering Customer support, Technical support and road worthy. Highly organized, proactive and punctual with team-oriented mentality.
• Clean DMV record
• Map reading expert
• Safety-focused
Class-B driver with Passenger and School
Bus
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• IBM mainframe IT platform
• Troubleshooting
• Communication
• Work ethic
• Friendly, positive attitude
• Service desk support
• Multitasking
• Customer service
SCHOOL BUS DRIVER 09/2019 to Current
Nassau Transportation Department - Yulee, FL
Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
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• Obeyed traffic laws and follow established traffic and transportation procedures DRIVER 10/2018 to Current
American Auto Auction - Jacksonville, FL
• I drove vehicles from Dealerships to the auction.
• Run vehicles thru Auction once a week
HELP DESK MANAGER 06/2014 to 10/2018
Florida Mechanical Systems Inc - Jacksonville, FL
• Trained new employees on support processes, procedures and knowledge base.
• Processed average of 100 inbound and outbound technical support calls. Troubleshoot Metafile Scanning and Printer hardware issues and worked with service providers to facilitate repairs for end users.
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Assisted in technical support process refinement to improve customer service and support.
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Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
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Streamlined Metafile process and User documentation to keep department organized and operations running smoothly.
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Developed and maintained technical expertise in AS/400 and P/R,A/P,HR,A/R,Service Systems and Purchase Orders.
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Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
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• Processed invoices for Several locations every week to be approved by VP of IT. Assisted with year-end closings to support accounting and PR system accuracy and getting Year End Tax Forms and Year End Tax Tables completed and into Metafile with Overlays.
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• Coded invoices and other records to maintain organized and accurate records. Started machines and moved controls to regulate tension on pressure rolls when needed.
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• Pull and Load Nightly Saves when needed
EDUCATION AND
TRAINING
• Completed other tasked as needed
SYSTEM ADMINISTRATOR 12/1999 to 06/2014
Florida Mechanical Systems Inc. - Jacksonville, FL Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
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• Answering and dispatching calls to Technicians
• Metafile, Enterprise Software Maintenance and support for users
• Gas Pumps backup testing and order parts thru Ross Technology
• Company Employee News Letter labels and delivery
• End of Year copy to History in AS/400,Tax Forms, Tax Table setup and Print W2s. Order Ink Cartridges and any supplies needed, Paper for Industrial Printing, Year End Forms
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• Reset or Enable Password for Network Users
• Remote Into Users PC for Troubleshooting
Resolve/Troubleshoot users issues in IBM Iseries(P/R, A/P, HR and Purchase Order Program.
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• Maintained historical records by microfilming and filing documents.
• Coded invoices and other records to maintain organized and accurate records.
• Developed complete training programs and led training . Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
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ADMINISTRATOR ASSISTANT 08/1998 to 12/1999
W W Gay Mechanical Systems Inc - Jacksonville, FL
Collected all Order Tickets, Purchase Orders, Tool Room Leases and enter into IBM AS/400 System
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• Month End Processes
• Updated departmental database to accurately reflect current practices.
• Identified and corrected data entry errors to prevent duplication across systems.
• M&M Signs Deposit of Petty Cash and C&G Petty Cash
• Collected all Dispatchers Purchase Order to be put together.
• Mail Room Duty's
Baldwin High School - Baldwin Florida
High School Diploma
08/1998
IBM Iseries Beginners - Orlando Florida
Information Technology
IBM Iseries Advanced - Atlanta,GA
Information Technology
PC Hardware Training - Jacksonville, Fl.
Information Technology
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