SUMMARY

SKILLS

EXPERIENCE

DAYNA

PICKETT

admmua@r.postjobfree.com

904-***-****

Callahan, FL 32011

Hardworking and reliable worker with strong ability in troubleshooting and attention to detail. Offering Customer support, Technical support and road worthy. Highly organized, proactive and punctual with team-oriented mentality.

• Clean DMV record

• Map reading expert

• Safety-focused

Class-B driver with Passenger and School

Bus

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• IBM mainframe IT platform

• Troubleshooting

• Communication

• Work ethic

• Friendly, positive attitude

• Service desk support

• Multitasking

• Customer service

SCHOOL BUS DRIVER 09/2019 to Current

Nassau Transportation Department - Yulee, FL

Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.

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• Obeyed traffic laws and follow established traffic and transportation procedures DRIVER 10/2018 to Current

American Auto Auction - Jacksonville, FL

• I drove vehicles from Dealerships to the auction.

• Run vehicles thru Auction once a week

HELP DESK MANAGER 06/2014 to 10/2018

Florida Mechanical Systems Inc - Jacksonville, FL

• Trained new employees on support processes, procedures and knowledge base.

• Processed average of 100 inbound and outbound technical support calls. Troubleshoot Metafile Scanning and Printer hardware issues and worked with service providers to facilitate repairs for end users.

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Assisted in technical support process refinement to improve customer service and support.

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Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

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Streamlined Metafile process and User documentation to keep department organized and operations running smoothly.

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Developed and maintained technical expertise in AS/400 and P/R,A/P,HR,A/R,Service Systems and Purchase Orders.

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Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.

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• Processed invoices for Several locations every week to be approved by VP of IT. Assisted with year-end closings to support accounting and PR system accuracy and getting Year End Tax Forms and Year End Tax Tables completed and into Metafile with Overlays.

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• Coded invoices and other records to maintain organized and accurate records. Started machines and moved controls to regulate tension on pressure rolls when needed.

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• Pull and Load Nightly Saves when needed

EDUCATION AND

TRAINING

• Completed other tasked as needed

SYSTEM ADMINISTRATOR 12/1999 to 06/2014

Florida Mechanical Systems Inc. - Jacksonville, FL Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

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• Answering and dispatching calls to Technicians

• Metafile, Enterprise Software Maintenance and support for users

• Gas Pumps backup testing and order parts thru Ross Technology

• Company Employee News Letter labels and delivery

• End of Year copy to History in AS/400,Tax Forms, Tax Table setup and Print W2s. Order Ink Cartridges and any supplies needed, Paper for Industrial Printing, Year End Forms

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• Reset or Enable Password for Network Users

• Remote Into Users PC for Troubleshooting

Resolve/Troubleshoot users issues in IBM Iseries(P/R, A/P, HR and Purchase Order Program.

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• Maintained historical records by microfilming and filing documents.

• Coded invoices and other records to maintain organized and accurate records.

• Developed complete training programs and led training . Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.

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ADMINISTRATOR ASSISTANT 08/1998 to 12/1999

W W Gay Mechanical Systems Inc - Jacksonville, FL

Collected all Order Tickets, Purchase Orders, Tool Room Leases and enter into IBM AS/400 System

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• Month End Processes

• Updated departmental database to accurately reflect current practices.

• Identified and corrected data entry errors to prevent duplication across systems.

• M&M Signs Deposit of Petty Cash and C&G Petty Cash

• Collected all Dispatchers Purchase Order to be put together.

• Mail Room Duty's

Baldwin High School - Baldwin Florida

High School Diploma

08/1998

IBM Iseries Beginners - Orlando Florida

Information Technology

IBM Iseries Advanced - Atlanta,GA

Information Technology

PC Hardware Training - Jacksonville, Fl.

Information Technology

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