Computer Knowledgeable, Leadership Typing Microsoft Office ex

Silvia Cristina Brickey

407-***-**** ***************@*******.*** and *********@*****.***

English and Portuguese (Brazil)

Objective

To obtain a position within this Company where I can apply my knowledge and skills. My experiences includes helpdesk service, sales, documents verification, participating in events, teaching, organizing documents, training teams, meeting people, manage group situations, promote optimism in the work atmosphere and team work.

.Skills Profile

Computer Knowledgeable,

Leadership

Typing

Microsoft Office experience 10 years

High Customer Service skills

Marketing and Sales

Top Help Desk Skills

Adaptability

Strong organizational skills

Creative problem solver

Listening skills

Fast learner

Team work skills

Punctual

Strong client relations

Speak fluently Portuguese and English and Spanish listener

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately customer satisfaction.

Teach, trainer, managing groups

Assistance in resolving problems at the Events

Confidence in admistration difficulties with the team

Responsible for the creation and development projects adjusting to the different adverse situations that the office needed.

Education

High School - Colegio Noss Senhora Auxiliadora Brazil

University of Manaus – Brazil Marketing and Sales ( 2 years) Incompleted

Nilton Lins University Brazil - Nursing and Biology (4 years)

OPC Graduation – Holiday Inn Club Vacations Training (Florida-USA)

Wyndham Hotels Concierge certification (Florida-USA)

Employment History

BRAZIL

1.Military Police School 1995 – 2000 Biology Teacher

2.CNSA School Brazil (Catholic School) 2001 – 2007 Biology Teacher

3.Centro Educacional Santa Terezinha (Catholic School) 2006 – 2009 Educational Marketing and Sales Manager

4.CEAV – Catholic School 2004 – 2011 Biology Teacher High School

ORLANDO- FLORIDA- USA

1. Macy`s Florida Mall - 2012

Associate Retail – Michael Kors watches part-time April – July 2012

Associate Retail – Tommy Collection full-time July 2012 – December 2013

2. Holiday Inn Club Vacations (Orange Lake Resort) 2013- 2014

OPC position

Marketing Representative / Customer Service / Concierge

3. Wyndham Resort - 2014

OPC position Marketing Representative / Customer Service / Concierge

4. Expedia Jan 2014 – April 2015

Concierge - Customer Service

5. Jeunesse Global

Helpdesk Specialist - May 18th 2015 - nov 2017

Mentor Program 2015 - May July 2016

Research Specialist /ID Verify September 2017 – April 2021

Silvia Cristina Brickey

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