References available upon request

Work Experience

Williams Sonoma, Inc, Universal Service Assistant; Remote Position — May 2021 - Present

• Answer all incoming calls from customers pertaining to sales, already made pur- chases and customer issues.

• Problem solve and communicate between customers, vendors and manufactures.

• Product knowledge of all Williams Sonoma brands, websites and software. Cook, First Watch; Winter Park, FL/ Tampa, FL —

August 2020 – May 2021

• Operate multiple cooking stations

• Keep area clean, stocked, organized

• Memorize multiple orders and finish to the detail

• Prepare for next worker upon completion of shift Manager, Arooga’s Grill House & Sports Bar; Winter Park, FL — January 2019 - August 2020

• Drove sales and brand recognition as the first franchise location in the Southeast.

• Created Grassroots campaigns, marketing and community events and promo- tions.

• Maintained a professional relationship with numerous vendors.

• Responsible for hiring and scheduling, payment and invoicing of vendors and de- liveries, inventory and food costs.

• Extensive money handling and inventorying

Manager, Ford’s Garage; Lutz, FL — January 2017 - December 2018 Server; Brandon, FL - April 2014 - January 2017

• Opened Brandon location, was responsible for training new servers and went on to open Lutz as one of the FOH managers, servers being my focus.

• Managed a floor with as many as seventeen servers and five bartenders, grossing upwards of $100,000 a week in sales.

• Became kitchen manager; oversaw all ordering of food and paper products, kitchen prep, safety and sanitation, scheduling, inventory and invoicing.

• Assisted at other locations during menu changes, trainings and shift coverage for managers.

Education

• Richard C. Spoto High School- Diploma- 2009

Professional Summary

Professional and friendly

with experience in cus-

tomer service, money han-

dling, multitasking and or-

ganizing.

Comfortable working in a

fast paced environment

while maintaining a strong

guest focused attitude.

Looking to grow, long

term, with a company I be-

lieve in.

JULIANA ESCALERA 813-***-**** 8737 WHITE SWAN DR, # 201, TAMPA, FL 33614

Contact this candidate