IT Support/Technician

Steven Risafi

Fort Worth, TX 717-***-**** *********@*****.***

PROFESSIONAL SUMMARY

CompTIA certified IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities while employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction. IT SKILLS

CompTIA & MTA Certifications: A+, Server+, Security+, MTA Networking, MTA Security

• Repair, install, and configure computer hardware, systems, networks, printers, scanners, and software

• Proficient in Windows, Android and iOS operating systems as well as Microsoft Office 365

• Virus and malware mitigation, cleaning infected computers and implementation of Encryptions

• Implement wireless networks, and various topologies CORE COMPETENCIES

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors and Peripherals

Software: Microsoft Firewalls, Malware identification, Adobe Acrobat XI Professional, Classless IP Addressing

EDUCATION

MyComputerCareer May 2021

Information Technology Systems Administrator Certificate CompTIA & MTA Certification Studies

• Hand-on CompTIA, Microsoft, and Linux training including VM and SkillSoft Labs and exams

• Earned WCITP (World Class IT Professional) classification by maintaining 90%+ GPA and all certifications before midpoint program evaluation

MY PATHWAYS Soft Skills Certifications: Career, Commitment, Legacy, Network, Success EXPERIENCE

Owner/Operator Paradise Trike Tours Oct 2016 - Apr 2021

• Developed and operated motorized guided tours for guests from all over the world

• Built and developed website as well as social media presence Floor Supervisor Pechanga Resort & Casino, Hollywood Casino, Horseshoe Casino July 2010 - Oct 2020

• Oversaw casino games and staff to assure compliance, guest relations, and security.

• Generate hourly Excel reports on staffing and accounting.

• Provided excellent customer service to guests and coworkers Director of Operations Nordon, Inc Oct 2003 - July 2010

• Coordinated and oversaw multiple departments

• Implemented an online ordering process as well as streamlined warehouse and delivery service

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