Agent Reservations
Resume:
WORK EXPERIENCE
Corporate Travel Agent
Ovation Travel Group - Dallas, TX
May 2018 to March 2020
Serviced multiple accounts.
• Assisted employees, non-employees and various clients with car, hotel, limo, train and flight reservations. Both domestic and international. Also responsible for answering any questions and completing any modifications to any type of reservation.
• Responsible for communication with clients via email as well as phone.
• Perform queue maintenance and assignments.
• Daily use of 10-key and keyboard.
• Daily, extensive use of Native Sabre.
Corporate Travel Agent
BCD Travel - San Antonio, TX
July 2015 to May 2018
Serviced one major corporate account.
• Assisted employees and non-employees, with car, hotel, limo, train and flight reservations; the majority of the travel was international. Also responsible for answering any questions and completing any modifications to any type of reservation.
• Responsible for communication with clients via email as well as phone
• Daily use of 10-key and keyboard.
• Daily, extensive use of Native Sabre.
Corporate Travel Agent
Corporate Travel Planners - San Antonio, TX
November 2010 to July 2015
Serviced one major corporate account.
RODNEY
GREENWOOD
Corporate Travel Agent
San Antonio, TX 78251
*********.******@*****.***
Becoming an asset to your company by providing great customer service in an efficient, and exceptional manner.
• Assisted employees, non-employees, doctor's, speakers and various clients with car, hotel, limo, train and flight reservations. Both domestic and international. Also responsible for answering any questions and completing any modifications to any type of reservation.
• Responsible for communication with clients via email as well as phone.
• Coordinate and answer questions for multiple group reservations. Also responsible for updating and maintaining spreadsheets that pertain to all group reservations.
• Perform queue maintenance and assignments.
• Daily use of 10-key and keyboard.
• Daily, extensive use of Native Sabre.
Corporate Travel Agent
Travelocity Business - San Antonio, TX
July 2007 to November 2010
Serviced multiple corporate accounts simultaneously, both major and minor.
• Responsibilities included the booking of flights, ground transportation, and hotel reservations. Answered questions and processed modifications to all reservations. International and domestic.
• Serviced Vip clients for all accounts during my entire employment with Travelocity.
• Completed Lufthansa International Training. Attended a 1-day course for Lufthansa International Tariff.
• Daily use of 10-key and keyboard
• Daily, extensive use of Native Sabre.
• Resigned from Travelocity as one of the most productive agents with minimum errors. During my 3 years at Travelocity my errors amounted to a fraction of a penny.
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Corporate Travel Agent
American Express - San Antonio, TX
September 2005 to July 2007
Serviced one minor corporate account.
• Responsible for assisting corporate clients with any travel reservations including flight, train, hotel and ground transportation. International and domestic. Assisted with modifications to any type of reservation.
• Daily use of 10-key and keyboard.
• Daily, extensive use of Native Sabre.
• Prepared international reservations for international rate desk pricing. Corporate Travel Agent
Sato Travel - San Antonio, TX
March 2005 to September 2005
Serviced one minor corporate account.
• Responsible for assisting corporate clients with any travel needs including flight, car, or hotel. Also responsible for any type of changes pertaining to flight, car, or hotel arrangements. Member Services
Adecco - San Antonio, TX
February 2004 to January 2005
Started with the company in the claims department, which was basically data entry. I finished with the company in the customer service department.
• Responsibilities included taking calls in a high call volume environment.
• Multi-tasking with over four different systems, daily ten-key, daily keyboard usage and extensive knowledge of the medical insurance HMO brand.
Customer Service Agent
West - San Antonio, TX
March 2003 - February 2004
• Performed basic account maintenance for an internet service provider. Handled a high call volume while offering basic up sells and provided basic internet troubleshooting. Collections Agent
JP Morgan & Chase Bank - San Antonio, TX
June 2002 to November 2002
Contacted existing clients in an attempt to receive payments for past due bills. Worked in a high call volume environment easily making 200 phone calls per day.
Reissues Agent
Travelocity.com - San Antonio, TX
March 2000 to June 2002
Leisure and vacation travel.
• Primary responsibilities were to assist with and change flight, car and hotel reservations.
• Responsible for the collection of funds that pertained to this type of change via credit card or check debit card.
• Secondary responsibilities included website assistance and troubleshooting.
• Resigned as the top reissues agent.
EDUCATION
High school diploma
Roosevelt High School - San Antonio, TX
Ranger Junior College - Ranger, TX
SKILLS
• Booking
• Sabre
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