Quality Assurance Planner

Erin Hutchins

**** ***** ****** ******, ****, NY 13440 • Home: 315-***-****• Cell: 315-***-****• ************@***.***

Professional Summary

Skills

Team leadership

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Strong verbal communication

Extremely organized

Team liaison

Conflict resolution

Self-motivated

Work History

Kids Oneida Service Provider/ Business Owner, 01/2008 to Current

Kids Oneida/Brighter Futures – Utica, NY

Work directly with identified clients within the Kids Oneida program in a variety of roles to include Behavior Management, Mentor as well as Parent aid, family skills provider, etc.

Behavior Manager: monitor and assist identified clients and their families with specific goals within the home, school and community as outlined in the Plan of Care.

mandated reporter

provide crisis assistance and de-escalation when appropriate

work with an interdisciplinary team to include families, children, Psychiatrists, Family Service Coordinators, School Personnel, Kids Oneida Management, OCDSS, etc.

Mentor: provide meaningful and positive community activities that engage identified clients and foster community connections and resources.

Parent Aid: assist parents with enhancing their parenting skills, serve as a positive role model for healthy parenting, connect parents to community resources, offer support and crisis intervention when appropriate.

Supervisor/Contractor:

hire employees that meet the needs of the Kids Oneida provider network

ensure quality assurance by reviewing documentation on a monthly basis, monthly staff meetings, etc.

Family Service Coordinator, 11/1997 to 12/2007

Kids Oneida Inc – Utica, NY

develop and implement a Plan of Care that include client-specific goals that drive client specific outcomes

hire/supervise all providers that are part of the team assigned to each case

monitor quality of progress notes

develop crisis and discharge plans for identified clients

work with an interdisciplinary team to include identified clients and their families, school personnel, Kids Oneida management, clinical staff such as Psychiatrist and social workers as well as Judges, attorneys, etc.

complete all necessary paperwork for the Department of Social services as it pertains to each individual case

complete all affidavits and other legal paperwork as appropriate

CASE Planer, 04/1993 to 10/1997

The House of the Good Shepherd – Utica, NY

Case Planner in the foster care department

meet with clients within the foster home and school setting

supervise visitation between biological family and child

monitor compliance of policy with foster parents and ensure that identified foster children's needs are being met

crisis intervention

mandated reporter

work with interdisciplinary team, etc

certified MAPP trainer and crisis trainer

Child Care Worker, 04/1989 to 10/1993

The House of the Good Shepherd – Utica, NY

supervise adolescence within a residential setting

crisis intervention

provide recreational activities that build on strengths, etc.

Education

Bachelor of Arts: Psychology, 2002

Utica College of Syracuse University - Utica, NY

Associate of Applied Science: Psychology, 2000

Mohawk Valley Community College - Utica, NY

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