Assistant Customer Service
Resume:
} Ntombikaise jiyane
Rustenburg
Tlhabane
Fox lake
Phone: 071***-****
E-mail: *****************@*****.***
Objectives
A dedicated three years experiencedOffice Assistant that thrives in a fast paced environment with a passion for exceptional customer service. Seeking an opportunity to enhance my professionalskills, capabilities and knowledge in an dynamic organization that prides itself in giving substantial growth; recognizes the value of hardworkand trusts me with the responsibilities needed to be executed on a daily basis.
Education
} Grade 10 in commercial subjects
} Boitekong secondary school
} Completed in 2008
} Rustenburg Boitekong secondary school
} Office Administration Level2
} NationalQualification Framework Certificate
} Completed in 2009
} Orbit Rustenburg FET College.
} Office Administration Level3
} NationalQualification Framework Certificate
} Completed in 2010
} Orbit Rustenburg FET College
} Office Administration Level4
} NationalQualification Framework Certificate
} Completed in 2011
} Orbit Rustenburg FET College
} Resume: Ntombikaise jiyane
} Page 2 [Type your phone number]
Experience
Front DeskOperator/Guest services
WorldOf Golf
From 01-June-2018 untilpresent
Job Description Main Points
v Deal with all guests contact situations in a welcoming courteous, efficient manner. v Handling complaints in a polite and professionalmanner. v Ensure complete satisfaction of each guest.
v Provide guests with professionalassistance and immediate response to request, which result in 80% increase in customer loyalty.
v Assist sales team for overall performance and customer service satisfaction. v Handle all incoming calls and passed messages to appropriate personnel. v Handling daily transactions.
v Follow opening and closing procedures as outlined by office guidelines. v Notifying the sales team of their visitors/appointment. Reference
Manger : Reuben Fisher
Phone number : 011***-****
Waitress
Sonora Spur Rustenburg
From 2013-2016
Job Description Main Points
vWelcoming dinners
v Guidingdinners to their tables
v Serving tables
v Up-selling
Reference
Manger : Thabang Tiro
Phone number : 014-***-****
} Resume: Ntombikaise jiyane
} Page 3 [Type your e-mail address]
Skills
} Proficient in allMicrosoft Office programs andOpera mini
} Strong leadership
} Resilient and flexible
} Telephone etiquette
} Workwell under pressure
} Workwell both independently and in a team
} Quick to adapt
} Problem solver
} Strongcommunication skills
} Quick thinker
} Flexible
} Good at handling complaints
Contact this candidate