Customer Service Operator
Resume:
MICHELLE
CORNELISSEN
RESTAURANT STORE
OPERATOR/MANAGER
CONTACT
PHONE:
EMAIL:
****************@*****.***
Dependable restaurant
manager, equipped for fast-paced
work and changing daily needs.
Serves customers effectively with
attention to detail and hardworking
approach. Seeks out opportunities to
go beyond basics, improve processes,
and increase customer satisfaction.
Hardworking and reliable focused on
going above and beyond to support
team and serve customers. Motivated
to continue to learn and grow.
Hardworking and focused on
completing work quickly to
consistently exceed targets. Reliable
team member accustomed to taking
on challenging tasks. Dedicated to
business success. Works well
independently to handle assignments
and always ready to go beyond
basics assignments. I take pride in
what I do, and have a great work
ethic.
EDUCATION
STRAYER
06/2009 – 09/2017
BACHELOR’S DEGREE OF ARTS IN ACCOUNTING
GPA 3.8
Dean’s List, all but two semesters.
Graduated with honors.
Graduated Magna Cum Laude.
WORK EXPERIENCE
DUNKIN DONUTS – STORE OPERATOR
10/2020–PRESENT
Opened this location as a new restaurant.
Take care of hiring and employment processes.
Recruit new employees and model customer service techniques to employees.
Manage team members by conducting performance
appraisals and recommending promotions, as well as frequent coaching and counseling if needed.
Motivate management and hourly team members.
Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Build a weekly schedule, count inventory, order inventory, managed cash and deposits.
BOJANGLES - STORE OPERATOR
02/2020–10/2020
Handled hiring and employment processes.
Recruited new employees and modeled customer service techniques.
Managed team members by conducting performance
appraisals and recommending promotions, as well as frequent coaching and counseling if needed.
Motivated management and hourly team members.
Held all team members accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Built a weekly schedule, counted inventory, ordered inventory, and managed cash and cash deposits.
Managed inventory paperwork, researched discrepancies, and conducted cycle counts to validate numbers.
PDQ - STORE OPERATOR
06/2019–02/2020
Handled hiring and employment processes.
Recruited new employees and modeled customer service techniques.
Managed team members by conducting performance
appraisals and coached and counseled team members if needed.
Motivated management and hourly team members.
Held all team members accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Built a weekly schedule, counted inventory, ordered inventory, and managed cash and cash deposits.
Managed inventory paperwork, researched discrepancies, and conducted cycle counts to validate numbers.
BISCUITVILLE - STORE OPERATOR
06/2013–01/2020
Handled hiring and employment processes.
Recruited new employees and modeled customer service techniques.
Managed team members by conducting performance
appraisals and coached and counseled team members if needed.
Motivated management and hourly team members.
Held all team members accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Built a weekly schedule, counted inventory, ordered inventory, and managed cash and cash deposits.
Managed inventory paperwork, researched discrepancies, and conducted cycle counts to validate numbers.
Moved to nine different locations in seven years taking stores that were not performing and turning them around. This included replacing members of staff if necessary.
Opened new location, and took over remodeled stores. BOJANGLES - STORE OPERATOR/TRAINING STORE OPERATOR 06/2006–06/2011
Handled hiring and employment processes.
Recruited new employees and modeled customer service techniques.
Managed team members by conducting performance
appraisals and coached and counseled team members if needed.
Motivated management and hourly team members.
Held all team members accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
Built a weekly schedule, counted inventory, ordered inventory, and managed cash and cash deposits.
Managed inventory paperwork, researched discrepancies, and conducted cycle counts to validate numbers.
Was a training store, and had as many as eight trainees at one time.
Developed many team members into management, along with shift managers and salaried managers into Store Operators.
SKILLS
Customer service
Order preparation
Paperwork management
Inventory counting
Task prioritization
Teamwork
Motivation
Planning
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