Data Entry Account Manager

Janell M. Norwood

Atlanta, GA ***** 404-***-**** **************@*****.***

SUMMARY

Exemplary professional adept at using various data management systems with the ability to pivot between assignments while maintaining accuracy. Consistently meets deadlines and exceeds performance standards. Seeking a position where I can maximize my exemplary skills and techniques. SKILLS

Accuracy

Attention To Detail

50 WPM

Keen research ability

Team Player

Ability to work independently

Quality focused & organized

Problem-solving

Exceptional phone etiquette

Meticulous spelling and grammar

ZOHO, Team Desk, SAP, Oracle,

Trello Salesforce, Hubspot

Salesgenie, Zendesk, VanillaSoft

Expert Microsoft and Google Apps

User

HTML, CSS, JavaScript

CAREER HIGHLIGHTS + ACHIEVEMENTS

Virtual Customer Service, Outsource Marketing Inc. Kennesaw, GA 2018 to 2019

Handled 200 calls daily from technology, healthcare, real estate, manufacturing, and F500 company customers

Entered 750- 1000 records per day into data management systems

Audited on-line data for accuracy and completeness

Researched, retrieved and presented the required information Senior Recruiter, Express Employment Professionals Bloomingdale, IL 2012 to 2018

Performed full-desk recruiting including sourcing talent and business development

Accurately maintained and ensured the confidentiality over 2500 candidate records

Prepared, verified, updated and corrected documents and reports for data entry

Recorded all tasks and activities

Devised an internal process which increased productivity by 70%. Improved overall candidate job performance by fostering effective talent recruitment practices and employment marketing ideas

Sr. Account Manager and Trainer, Retriever Merchant Solutions Oak Brook, IL 2007 to 2012

Secured $100M in annual volume in credit card processing contracts from Enterprise and Fortune 1000 clients through effective sales and relationship building techniques

Effectively prepared new hires for success by developing online training modules

Addressed all customers in a friendly, professional manner; prepared trouble-ticket if necessary and worked to resolve the issue as expediently as possible

Grew customer base 60% by the first year. Consistently exceeded sales goals each quarter by achieving 135% of quota

EDUCATION & CONTINUED PROFESSIONAL DEVELOPMENT

Univ. of Penn Computer Science Essentials for Software Development Pro Certification 2019 International Open Academy Data Entry Specialist Certification 2018 to 2019 Robert Morris College A.A. Business Administration and Accounting 2000 to 2002

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