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Bilingual Communication (English and Spanish), Customer Service

Location:
Minneapolis, MN, 55437
Posted:
May 21, 2021

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Resume:

EXPERIENCE

Hennepin County Medical Examiner’s Office, Minneapolis, MN— Medical Examiner’s Investigative Assistant/Morgue Operations Attendant JANUARY 2013 - PRESENT

• Maintain all property and evidence within the office as related to death investigations; perform Quality Assurance of items within office custody, ensure proper disposal on a routine and timely basis, and release pertinent evidentiary items to investigating agencies

• Create and sustain relationships and communication with outside agencies, including but not limited to medical device companies, hospitals, laboratories, and law enforcement agencies while being a jovial and professional office representative

• Communicate with families under highly stressful circumstances while remaining calm and ensuring they are receiving all information regarding their deceased loved one

• Develop training material for incoming technicians and Morgue Operations Attendants, and train incoming staff

• Train medical students, residents, and law enforcement how to perform forensic examinations and their medical significance The Kenwood Independent and Assisted Living, Minneapolis, MN— Certified Nursing Assistant NOVEMBER 2015 – MAY 2017

• Monitor residents’ vital signs, track any changes in health, and report any concerns to the staff nurse for further evaluation or testing and/or treatment

• Administer time-sensitive medications to residents and assist with daily living tasks

• Work with residents independently and coordinate cares with other staff members while providing an uplifting, positive environment for the residents to thrive

Minnesota Regional Medical Examiner’s Office, Hastings, MN— Medical Examiner Technician JUNE 2009 – DECEMBER 2012

• Hone autopsy skills and knowledge of disease processes while working alongside Forensic Pathologists to find a cause of death

• Assist Investigative staff complete work follow-up by performing medical record reviews and finding pertinent information related to one’s death, call families and outside agencies to gather more information, and summarize findings succinctly to report to the Forensic Pathologist

PRACS Institute, East Grand Forks, MN— Laboratory Assistant II SEPTEMBER 2007 – MAY 2009

• Perform specimen collection from study participants, and follow proper laboratory protocol and research procedures according to facility and pharmaceutical company regulation requirements, and train new lab staff

• Assist team leads by recording vital signs of study participants, and monitor habits during studies to ensure study adequacy, completeness, reliability, and quality of trial data VOLUNTEER

Crown Medical Center, Minneapolis, MN 2016 – 2017

• Check in patients, collect vital signs, prepare patient for physician visit

• Assist with data collection and analysis on behalf of the office for disease prevention presentations to the community 3437 Community Garden, Minneapolis, MN 2014 – 2018

• Maintain social media postings, arrange work groups, create community garden projects, and educate community members EDUCATION

University of North Dakota, Grand Forks, ND AUGUST 2004 - MAY 2009 Double Major: Biology, Forensic Science

Double Minor: Chemistry, Criminal Justice



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